Customer Service Representative

7 days ago


MagstattleBas, Grand Est, United States The Salvation Army Central Territory Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at The Salvation Army Central Territory. This role is responsible for delivering exceptional hospitality and executing the day-to-day operations of the Welcome Desk.

Key Responsibilities
  • Provide World-Class Hospitality: Deliver exceptional customer service to members and guests, ensuring a positive experience at our facility.
  • Member Retention and Sales: Upsell programming and services to members and guests, promoting our offerings and driving revenue growth.
  • Operational Support: Assist with administrative tasks, data entry, and other duties as assigned to ensure the smooth operation of the Welcome Desk.
  • Communication and Collaboration: Maintain effective working relationships with colleagues, management, and external partners to achieve team goals and objectives.
Requirements
  • Education and Experience: High school diploma or equivalent, with at least two years of related experience in customer service.
  • Skills and Abilities: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Microsoft software.
  • Physical Demands: Ability to stand, bend, and reach for extended periods, with occasional lifting of up to 25 pounds.
Working Conditions

This role is based in a community center setting with moderate traffic and noise levels. The Salvation Army is an equal opportunity employer, and we welcome applications from diverse candidates.



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