Customer Service Representative

4 days ago


MagstattleBas, Grand Est, United States Emser Tile Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Emser Tile. As a key member of our operations team, you will be responsible for providing exceptional customer service, supporting sales efforts, and ensuring a seamless customer experience.

Key Responsibilities
  • Customer Service: Provide warm and welcoming interactions with customers, addressing their inquiries and concerns in a timely and professional manner.
  • Operations Support: Assist in the day-to-day functioning of our branch, including tasks such as order processing, refunds, and exchanges.
  • Sales Support: Collaborate with sales teams to ensure accurate and efficient order fulfillment, and provide support with sales-related tasks as needed.
  • Relationship Building: Build and maintain strong relationships with contractors, customers, and internal stakeholders to drive business growth and customer satisfaction.
  • Problem Resolution: Effectively resolve customer complaints and concerns through active listening, empathy, and timely resolution.
Qualifications
  • Experience: Minimum 2 years of experience in operations, sales, and customer service support in a sales, retail, or distribution environment.
  • Skills: Excellent interpersonal communication skills, detail-oriented, and self-motivated with a strong ability to work in a fast-paced environment.
  • Education: High school diploma or equivalent required.
Physical Requirements
  • Physical Demands: Stand, use hands, and reach with hands and arms; walk, stoop, kneel, crouch, or crawl; sit, climb, or balance; lift and/or move up to 110 pounds.
  • Work Environment: Exposure to moving mechanical parts, occasional exposure to fumes or airborne particles, and a wide range of temperatures.
Equal Employment Opportunity

Emser Tile is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment that values and respects all employees and applicants.



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