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Customer Service Representative

2 months ago

MagstattleBas, Grand Est, United States Goodwill San Antonio Full time

Job Summary: We are seeking a highly skilled and motivated Customer Service Representative to join our team at Goodwill San Antonio. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving customer inquiries and complaints in a professional and courteous manner.

Key Responsibilities:

  • Handle incoming and outgoing customer calls in a timely and efficient manner
  • Resolve customer complaints and inquiries in a professional and courteous manner
  • Utilize computer systems to verify and document customer requests
  • Maintain and update customer information as necessary
  • Escalate calls to supervisor when necessary and appropriate

Requirements:

  • High School Diploma or equivalent required; college degree preferred
  • 1-2 years previous experience in a customer service or collections environment, preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Knowledge of phone dialer functions and call campaigns
  • Understanding of collections regulations, including but not limited to Fair Debt Collections Practices Act (FDCPA), Unfair, Deceptive, or Abusive Acts, or Practices (UDAAP)

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Why Join Our Team:

  • We are a leading non-profit organization dedicated to helping people in need
  • We offer a comprehensive benefits package and competitive salary
  • We are committed to diversity and inclusion in the workplace
  • We offer opportunities for career advancement and professional growth