Retail Operations Supervisor
2 weeks ago
Job Type
Full-time
Description
At Beck Suppliers, we prioritize your well-being so you can focus on delivering exceptional service to our customers.
Weekly Compensation | Performance Bonuses | Comprehensive Benefits
Since our inception, we have built a reputation for treating both customers and employees like family.
The Retail Operations Supervisor is accountable for overseeing all aspects of store management, ensuring effective and profitable implementation of Beck Suppliers' programs, policies, and standards through their team. This role fosters an environment that guarantees an exceptional customer experience in a clean, welcoming, and secure setting. The Supervisor will draw in customers and enhance product movement by ensuring that the store provides offerings that meet the needs and preferences of its clientele.
The Retail Operations Supervisor is instrumental in the following key business areas:
- Product merchandising and promotion of special offers
- Financial oversight, including management of cash flow and inventory, while adhering to budgetary and labor guidelines
- Store management, encompassing tasks such as inventory receipt and staff recruitment.
- Maintain operational records, prepare daily reports, and conduct bank deposits. Collaborate with the Store Auditor to address discrepancies, update records, and ensure the accuracy of daily reports. Train the Assistant Manager in these duties during the Supervisor's absence.
- Work alongside District Managers to assess sales performance, profit margins, expenses, inventory turnover, and payroll metrics, taking necessary actions as directed.
- Conduct regular inventory checks for high-demand items as per company policy.
- Ensure consistent, high-quality merchandising of store products and appealing presentation of store facilities. Update promotional materials and maintain vendor displays.
- Monitor local gas pricing multiple times daily, advising management of necessary adjustments.
- Attract, recruit, and retain store personnel, regularly reviewing applications from potential candidates.
- Evaluate staffing needs for upcoming weeks, considering employee availability and vacation schedules. Develop a weekly staffing plan to ensure optimal coverage during peak and off-peak hours.
- Manage employee performance and development through effective recruitment, retention strategies, and performance improvement initiatives. Ensure compliance with company policies among all staff.
- Encourage and train employees to become a motivated sales team, focusing on customer service excellence and suggestive selling techniques.
- Adhere to and enforce all safety, security, and environmental regulations, as well as company policies and procedures.
- Regularly assess the physical condition and appearance of the store, ensuring it is maintained in a clean and orderly fashion.
- Exude enthusiasm and passion to foster customer relationships and expand our base of loyal patrons.
- Minimum of 2 years of experience in retail, convenience, or fast food sectors
- Basic proficiency in computer systems
- Understanding of financial management principles
- Availability to be on call as needed
- Demonstrated leadership capabilities
- Ability to effectively resolve employee conflicts or customer issues
- Strong communication skills with associates, management, and customers
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