Retail Operations Leader

2 weeks ago


Clinton, Missouri, United States CVS Health Full time
Company Overview:
At CVS Health, we are dedicated to enhancing the health and well-being of our communities. Our mission is to provide personalized, accessible healthcare solutions that meet the evolving needs of our customers.

Position Summary:
The Operations Supervisor plays a pivotal role in supporting the CVS Store Management team. This position is essential for planning and executing store operations while fostering customer loyalty through exceptional service.

Key Responsibilities:
1. Leadership and Management:
- Collaborate effectively with store management and team members.
- Oversee store staff by assigning tasks, directing activities, and following up on performance.
- Facilitate clear communication between management and store personnel.

2. Customer Engagement:
- Address customer inquiries, concerns, and complaints promptly.
- Champion the CVS customer service ethos by greeting customers, offering assistance, and expressing gratitude.
- Resolve customer relations issues in alignment with company policies to ensure a positive shopping experience.
- Provide constructive feedback and coaching to colleagues regarding customer service interactions.
- Uphold customer and patient confidentiality at all times.

3. Merchandising and Presentation:
- Price and stock merchandise efficiently.
- Assist in planning and executing promotional displays and seasonal merchandise setups.
- Maintain the organization and presentation of off-shelf merchandise.

Qualifications:
- Strong analytical and deductive reasoning abilities.
- Proficient in communication, supervision, and influencing skills.
- Flexibility to work a full-time schedule, including early mornings, nights, weekends, and overtime as necessary.
- Previous experience in a retail supervisory role is preferred.

Education:
- High School diploma or equivalent is preferred but not mandatory.

Compensation and Benefits:
The typical pay range for this role is $24.00 per hour. This range represents the base hourly rate for all positions within this job grade. Actual salary offers will vary based on factors such as experience, education, and location. In addition to competitive pay, CVS Health offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. Eligible employees also receive life insurance, disability benefits, and access to well-being programs, educational assistance, and employee discounts. Paid Time Off (PTO) and paid holidays are also provided in accordance with company policies.

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