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Retail Operations Supervisor
2 months ago
Overview:
As a Retail Operations Supervisor, you will leverage your customer service and management expertise to deliver an exceptional experience for our clientele, presenting a diverse range of products tailored to their requirements.
Collaborating closely with the Store Manager, you will enhance your leadership capabilities in real-time, assisting in mentoring our Customer Service Representatives and playing a pivotal role in driving team performance.
In exchange, we are committed to facilitating your career advancement through a comprehensive training and development program designed to help you excel.
Responsibilities:
Deliver an outstanding customer experience throughout the entire loan process by educating clients and providing recommendations aligned with their financial objectives.
Manage account oversight, including collection communications and recovery processes, while prioritizing customer service to mitigate losses and charge-off accounts.
Foster customer relationships and execute daily inbound and outbound call campaigns to generate new business, sustain store profitability, and enhance brand loyalty and recognition.
Provide guidance, coaching, and development to Customer Service Representatives to elevate the team's capabilities.
Ensure a work environment that adheres to Company policies and procedures, as well as local, state, and federal regulations.
Monitor and uphold the internal and external appearance of the store, addressing basic facility needs and coordinating maintenance services.
Operate efficiently in a dynamic environment and manage multiple tasks effectively to meet individual and team performance standards.
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Qualifications:
High School Diploma or equivalent required
At least 3 months of supervisory, key holder, or relevant leadership experience
Minimum one year experience in customer service, sales, or retail
Excellent verbal and written communication skills
Ability to operate phone systems, Point of Sale, Microsoft Office, and other relevant systems
Must be at least 18 years of age (19 in Alabama)
Background check required (subject to applicable law)
Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, the ability to move and transport up to 25 pounds, the ability to navigate inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Associate degree or higher
Bilingual English/Spanish is a plus and may be required for certain locations
What We Offer:
Our Benefits Include*:
A comprehensive new hire training program
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Performance-based career advancement
Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
Company-Sponsored Life and AD&D Insurance
Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
Diverse Culture and Inclusive Environment
*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us
InstaLoan has been operating since 2011 with locations across Florida and New Mexico, offering title-secured loans and products as well as signature loans.
InstaLoan focuses on providing an exceptional level of customer service while also making the loan process as quick and simple as possible.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.
Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.Important:
The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message.
Any official email correspondence will come from the domains @(url removed), @(url removed), or @(url removed). In-store positions are in-person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
