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Collections and Servicing Specialist

2 months ago

Fort Mill, South Carolina, United States OneMain Financial Full time
About the Role

At OneMain Financial, we're committed to providing responsible access to credit for hardworking Americans. As a Collections and Servicing Specialist, you'll play a critical role in helping our customers achieve financial stability and success.

Key Responsibilities
  • Customer Communication: You'll work closely with customers to understand their financial situations and provide personalized solutions to help them repay loans and improve their financial outlook.
  • Financial Servicing: You'll assist customers with all financial servicing needs, including resolving account matters and maintaining accurate documentation.
  • Goal-Oriented Environment: You'll work in a fast-paced environment to meet personal and team targets, balancing multiple tasks and activities throughout the day.
  • Collaboration and Teamwork: You'll collaborate with internal teams to resolve customer issues and provide exceptional service.
Requirements
  • Education: High School Diploma or equivalent required.
  • Technical Skills: Proficiency in utilizing multiple tools and systems simultaneously.
  • Goal Achievement: Skilled at achieving and exceeding goals.
Preferred Qualifications
  • Customer Service Experience: Experience working in customer service, collections, or call center environments.
  • Bilingual: Bilingual in Spanish.
Work Schedule

Our standard hours of operation are Monday through Thursday, 8:00 AM to 8:00 PM, Friday, 8:00 AM to 7:00 PM, and Saturday, 8:00 AM to 12:00 PM. You'll work a 40-hour week within these hours, including at least one Saturday per month, one late Friday, and some extended hours at the end of each month.

Training and Development

We offer comprehensive training and development programs to ensure your success in this role. You'll spend the first two weeks in an instructor-led classroom training environment, followed by two weeks of hands-on training with experienced team members.

About OneMain Financial

OneMain Financial is the leader in offering nonprime customers responsible access to credit. We're dedicated to improving the financial well-being of hardworking Americans. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future.

We're a driven team of collaborators and innovators who thrive on transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company. At every level, we're committed to an inclusive culture, career development, and impacting the communities where we live and work.

Benefits
  • Health and Wellbeing: Comprehensive health and wellbeing options, including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance.
  • Retirement Plan: Up to 4% matching 401(k) and Employee Stock Purchase Plan (10% share discount).
  • Tuition Reimbursement: Opportunities for career growth and development.
  • Paid Time Off: 15 days' vacation per year, plus 2 personal days, prorated based on start date.
  • Paid Sick Leave: Paid sick leave as determined by state or local ordinance, prorated based on start date.
  • Paid Holidays: 7 days per year, based on start date.
  • Paid Volunteer Time: 3 days per year, prorated based on start date.