Collections Specialist

4 days ago


Fort Mill, South Carolina, United States OneMain Financial Full time
Job Title: Collections Specialist

At OneMain Financial, we're committed to providing responsible access to credit for hardworking Americans. As a Collections Specialist, you'll play a critical role in helping our customers achieve financial stability by providing consultative solutions for loan repayment.

Key Responsibilities:
  • Collaborate with customers to understand their financial situations and provide personalized solutions for loan repayment
  • Negotiate with customers to resolve account matters, adhering to all applicable laws, policies, and procedures
  • Maintain accurate records of customer and account information
  • Work effectively in a fast-paced environment, prioritizing multiple tasks and activities to meet personal and team targets
Requirements:
  • High School Diploma or equivalent
  • Proficiency in utilizing multiple tools and systems simultaneously
  • Ability to achieve and exceed goals
Preferred Qualifications:
  • Experience in customer service, collections, or call center environments
  • Bilingual: Spanish
Work Schedule:

Our Collections Specialists work a variety of shifts, including evenings and Saturdays, to accommodate our customers' needs. We offer a hybrid scheduling model after 90 days in the role, allowing for flexibility and work-life balance.

Benefits:
  • Competitive compensation and benefits package
  • Opportunities for career growth and development
  • Flexible scheduling and work-life balance
  • Comprehensive benefits, including medical, dental, and vision insurance
  • 401(k) matching and employee stock purchase plan

At OneMain Financial, we're committed to creating a positive and inclusive work environment that supports the well-being of our employees and the communities we serve. If you're a motivated and customer-focused individual who is passionate about helping others achieve financial stability, we encourage you to apply for this exciting opportunity.



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