Collections Specialist

1 month ago


Fort Mill, South Carolina, United States OneMain Financial Full time
About the Role

At OneMain Financial, we're committed to providing responsible access to credit for hardworking Americans. As a Collections Specialist, you'll play a critical role in helping our customers achieve financial stability by providing consultative solutions for loan repayment.

Key Responsibilities
  • Assist customers with financial servicing needs through inbound and outbound contact, listening to their situations and determining how they can best utilize our products and services.
  • Work in a goal-oriented environment to meet personal and team targets, balancing multiple tasks and activities throughout the day.
  • Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures, including compliance with the Fair Debt Collection Practices Act and state regulations.
  • Maintain and note all relevant information and documentation on customer and account status.
  • Collaborate with internal teams to achieve common goals.
Requirements
  • High School Diploma or equivalent.
  • Proficiency in utilizing multiple tools and systems simultaneously.
  • Ability to achieve and exceed goals.
Preferred Qualifications
  • Experience in customer service, collections, or call center environments.
  • Bilingual: Spanish.
Work Schedule

Our Collections Specialists work a variety of shifts, including evenings and weekends, to accommodate our customers' needs. We offer a hybrid scheduling model, allowing for flexibility and work-life balance.

Training and Development

We invest in our employees' growth and development, providing comprehensive training and ongoing support to ensure success in the role.



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