Guest Services Representative
2 weeks ago
We are seeking a committed individual to become a part of our guest services team as a guest services representative. If you possess a strong dedication to service, meticulous attention to detail, and a desire to foster positive experiences for our guests, this role could be a perfect fit for you. Engage in a vibrant atmosphere with opportunities for advancement and flexible scheduling.
Compensation:$13 hourly
Key Responsibilities:- Collaborate with housekeeping to guarantee that guest accommodations are ready
- Manage incoming requests for room reservations through various channels including phone, online, and in-person
- Greet guests warmly, facilitate check-in and check-out processes efficiently, and provide essential information
- Ensure accurate maintenance of guest records and perform routine bookkeeping duties
- Effectively address any guest concerns or issues that may arise
- High school diploma or equivalent
- Prior experience in the hospitality sector is preferred
- Excellent customer service, interpersonal, and organizational abilities
- Familiarity with Microsoft Office and reservation management systems
- Capability to handle telephone inquiries and navigate challenging situations
We are a 99-room pet-friendly and non-smoking hotel conveniently situated off major highways. Become a part of a dynamic environment focused on delivering outstanding guest experiences.
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