Guest Services Representative

2 weeks ago


New Brunswick, New Jersey, United States Wingate, Brunswick Full time
Guest Services Representative

We are seeking a committed individual to become a part of our guest services team as a guest services representative. If you possess a strong dedication to service, meticulous attention to detail, and a desire to foster positive experiences for our guests, this role could be a perfect fit for you. Engage in a vibrant atmosphere with opportunities for advancement and flexible scheduling.

Compensation:

$13 hourly

Key Responsibilities:
  • Collaborate with housekeeping to guarantee that guest accommodations are ready
  • Manage incoming requests for room reservations through various channels including phone, online, and in-person
  • Greet guests warmly, facilitate check-in and check-out processes efficiently, and provide essential information
  • Ensure accurate maintenance of guest records and perform routine bookkeeping duties
  • Effectively address any guest concerns or issues that may arise
Required Qualifications:
  • High school diploma or equivalent
  • Prior experience in the hospitality sector is preferred
  • Excellent customer service, interpersonal, and organizational abilities
  • Familiarity with Microsoft Office and reservation management systems
  • Capability to handle telephone inquiries and navigate challenging situations
About Wingate, Brunswick:

We are a 99-room pet-friendly and non-smoking hotel conveniently situated off major highways. Become a part of a dynamic environment focused on delivering outstanding guest experiences.



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