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Guest Services Representative
2 months ago
We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at ModernHaus SoHo. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.
Key Responsibilities- Guest Check-In and Check-Out: Welcome and register guests in a friendly and efficient manner, ensuring all necessary information is collected and processed accurately.
- Front Desk Operations: Maintain the front desk area in a clean and organized manner, ensuring all necessary materials and equipment are readily available.
- Guest Communication: Respond to guest inquiries and requests in a timely and professional manner, providing accurate information and resolving any issues that may arise.
- Room Assignments and Key Management: Assign rooms to guests, manage key cards, and ensure all necessary documentation is completed accurately.
- Cash Handling and Credit Policies: Process guest payments, manage cash handling and credit policies, and maintain accurate records.
- Knowledge of Hotel Services and Amenities: Be familiar with all hotel services and amenities, including room rates, packages, and promotions.
- Emergency Procedures: Be aware of and respond to emergency situations, such as fires, medical emergencies, and other crises.
- Education: High school diploma or equivalent required; college coursework in a related field preferred.
- Experience: Previous experience in a hotel or customer service role preferred.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computer systems and software.
- Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and move quickly and efficiently in a dynamic environment.
As a Guest Services Representative at ModernHaus SoHo, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our hotel. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
