Guest Services Associate
2 weeks ago
The Guest Services Associate plays a crucial role in ensuring a positive experience for our guests at Five Rivers Management. This position involves working part-time during evenings and weekends, providing essential support to both guests and staff.
Key Responsibilities- Facilitate guest check-ins and check-outs, ensuring a smooth registration process and accurate payment collection.
- Maintain comprehensive shift reports and manage all financial transactions, including credit card processing, adhering to company protocols.
- Handle guest reservations through phone inquiries, ensuring clarity and efficiency in the booking process.
- Address guest questions regarding hotel amenities, local attractions, and directions with professionalism.
- Manage incoming communications, including phone calls and mail, ensuring timely responses.
- Contribute to the cleanliness and organization of the lobby and front desk area, creating a welcoming environment.
- Restock supplies in the mini-market as necessary to ensure availability for guests.
- Assist in managing work orders and perform minor repairs as needed.
- Ensure lost-and-found items are reported and stored according to hotel policies.
- Complete additional tasks as assigned by management.
- A high school diploma or equivalent is required.
- Prior experience in customer service is preferred but not mandatory.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Proficiency in common Windows-based applications is essential.
At Five Rivers Management, we pride ourselves on our integrity and commitment to delivering exceptional experiences for both our guests and team members.
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Guest Services Associate
1 week ago
New Brunswick, New Jersey, United States Five Rivers Management Full timeJob OverviewThe role of a Guest Services Associate is crucial in ensuring a welcoming atmosphere for our visitors. This position requires a commitment to excellence and the ability to handle various tasks efficiently.Key Responsibilities:Work part-time during evenings and weekends to accommodate guest needs.Communicate effectively with team members across...
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Guest Services Associate
1 week ago
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Guest Services Representative
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