Guest Services Associate

1 week ago


New Brunswick, New Jersey, United States Five Rivers Management Full time
Job Overview

The role of a Guest Services Associate is crucial in ensuring a welcoming atmosphere for our visitors. This position requires a commitment to excellence and the ability to handle various tasks efficiently.

Key Responsibilities:
  • Work part-time during evenings and weekends to accommodate guest needs.
  • Communicate effectively with team members across departments to enhance service delivery.
  • Support colleagues with various tasks, including operating the courtesy vehicle and assisting with breakfast, laundry, or housekeeping duties.
  • Address guest inquiries, special requests, and complaints promptly and professionally.
  • Implement guest satisfaction protocols to ensure a positive experience.
  • Greet guests warmly at the front desk and throughout public areas.
  • Maintain accurate room status inventory to facilitate efficient operations.
Compensation:

The hourly wage for this position is $12.85.

Additional Duties:
  • Handle guest registrations, including payment processing and verification.
  • Complete end-of-shift reports and manage all financial transactions in line with company policies.
  • Manage guest reservations through telephone interactions.
  • Provide information to guests regarding hotel amenities, local attractions, and directions.
  • Manage incoming calls, faxes, and mail efficiently.
  • Ensure the lobby and front desk areas are clean and organized.
  • Restock the mini-market as necessary to meet guest needs.
  • Assist with the filing and tracking of maintenance requests.
  • Perform minor repairs as needed.
  • Fulfill additional responsibilities as assigned by management.
  • Document and secure lost-and-found items according to hotel procedures.
Qualifications:
  • A high school diploma or equivalent is required.
  • Experience in the service industry is preferred but not mandatory.
  • Availability to work flexible shifts, including evenings, weekends, and holidays.
  • Proficiency in common Windows-based applications is essential.
About Five Rivers Management

Five Rivers Management is dedicated to integrity and fairness, focusing on delivering exceptional experiences for both our guests and team members.



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