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Guest Services Representative

2 months ago

New York, New York, United States Embassy Suites by Hilton Newark Wilmington South Full time
Customer-Centric Guest Services Representative

We are looking for a committed and service-oriented individual to become a part of our team as a Guest Services Representative. As the initial point of contact for visitors, you will be instrumental in ensuring a delightful experience for all guests who enter our establishment.

Primary Responsibilities:
  • Maintain accuracy and organization of guest account details
  • Address and resolve guest inquiries and issues in a courteous manner
  • Coordinate with the housekeeping department to ensure rooms are ready for new arrivals
  • Facilitate the check-in and check-out processes, providing key and room details, and managing payment procedures
  • Oversee room reservations, respond to questions, and offer information regarding hotel amenities and services
Qualifications:
  • High school diploma or equivalent is required
  • Previous experience in the hospitality sector is advantageous
  • Excellent organizational, communication, and customer service abilities
  • Familiarity with Microsoft Office and booking systems is essential
About Embassy Suites by Hilton Newark Wilmington South:

Our establishment is ideally situated and features spacious accommodations equipped with contemporary amenities. Guests can take advantage of complimentary internet access, evening receptions, and free parking. Discover popular attractions in the vicinity, ensuring a memorable stay.