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Guest Services Representative
2 months ago
As a Guest Services Representative, you will be the first point of contact for our esteemed guests. Your role is crucial in ensuring a welcoming atmosphere and providing exceptional service.
Key Responsibilities- Welcome Guests: Greet visitors with warmth and professionalism, creating a positive first impression.
- Room Assignments: Efficiently allocate accommodations to guests, ensuring their preferences are met.
- Reservation Management: Oversee guest bookings and coordinate changes as necessary.
- Collaboration: Work closely with the Housekeeping team to manage room availability, including late check-outs and special requests.
- Group Check-Ins: Prepare key packages for groups, ensuring a smooth arrival experience.
We seek individuals who are dedicated to providing top-notch service and possess excellent communication skills. Join us in delivering an unforgettable experience for our guests at Westgate Resorts & Spa.
