Administrative Operations Manager
2 weeks ago
Company Overview:
SVS Vision has been dedicated to enhancing the lives of our customers through superior vision solutions since 1974. As a prominent optical provider in the Midwest, with over 80 locations across 9 states, we pride ourselves on our commitment to our employees and their professional growth. Our family-oriented culture fosters a rewarding environment where hard work is recognized and valued.
Position Summary:
The Optical Retail Supervisor will play a pivotal role in managing the sales floor while leading, training, and mentoring team members. This position requires a strong focus on customer service, including overseeing sales activities, addressing customer inquiries, and handling specific administrative responsibilities. Working collaboratively with a team of eye care professionals, including optometrists, the Supervisor ensures that customers receive exceptional service during their eye examinations and while selecting corrective lenses.
Key Responsibilities:
- Deliver outstanding customer service to each patient
- Perform general optician and receptionist tasks
- Achieve and surpass store sales targets
- Assign and monitor key performance indicators for staff
- Handle incoming calls to assist patients
- Manage appointment scheduling and the appointment calendar
- Coach, train, and develop team members
- Oversee daily store operations
- Prepare weekly and monthly performance reports
- Manage employee payroll hours
- Enforce corporate policies and procedures
- Thrive in a dynamic and busy environment
Required Skills and Qualifications:
- Excellent communication skills
- Meticulous attention to detail
- Ability to adapt to changing circumstances
- Strong teamwork orientation
- Exceptional customer service abilities
- Willingness to acquire optical knowledge
- Proficient problem-solving skills
- Leadership and team-building capabilities
- Organizational proficiency
- Understanding of store merchandise and market trends
Benefits and Perks:
- Vibrant work environment
- Flexible scheduling options
- Generous personal time off from the start of employment
- Paid vacation time
- Anniversary bonuses available
- Reimbursement for travel expenses
- Paid holidays from the beginning of employment
- Monthly sales bonuses
- 401K retirement plans
- Affordable medical and dental insurance available after 31 days of employment
- Vision benefits provided by SVS Vision
- Life and disability insurance coverage
- Employee assistance programs
- Company-sponsored discounts on various products and services
- Professional development training
- Reimbursement for licensing and continuing education (in licensed states)
- Annual performance evaluations
- Recognition and rewards for exceptional performance
- Opportunities for career advancement within the organization
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