Administrative Operations Manager

2 weeks ago


Sterling Heights, Michigan, United States SVS Vision Full time

Company Overview:

SVS Vision has been dedicated to enhancing the lives of our customers through superior vision solutions since 1974. As a prominent optical provider in the Midwest, with over 80 locations across 9 states, we pride ourselves on our commitment to our employees and their professional growth. Our family-oriented culture fosters a rewarding environment where hard work is recognized and valued.

Position Summary:

The Optical Retail Supervisor will play a pivotal role in managing the sales floor while leading, training, and mentoring team members. This position requires a strong focus on customer service, including overseeing sales activities, addressing customer inquiries, and handling specific administrative responsibilities. Working collaboratively with a team of eye care professionals, including optometrists, the Supervisor ensures that customers receive exceptional service during their eye examinations and while selecting corrective lenses.

Key Responsibilities:

  • Deliver outstanding customer service to each patient
  • Perform general optician and receptionist tasks
  • Achieve and surpass store sales targets
  • Assign and monitor key performance indicators for staff
  • Handle incoming calls to assist patients
  • Manage appointment scheduling and the appointment calendar
  • Coach, train, and develop team members
  • Oversee daily store operations
  • Prepare weekly and monthly performance reports
  • Manage employee payroll hours
  • Enforce corporate policies and procedures
  • Thrive in a dynamic and busy environment

Required Skills and Qualifications:

  • Excellent communication skills
  • Meticulous attention to detail
  • Ability to adapt to changing circumstances
  • Strong teamwork orientation
  • Exceptional customer service abilities
  • Willingness to acquire optical knowledge
  • Proficient problem-solving skills
  • Leadership and team-building capabilities
  • Organizational proficiency
  • Understanding of store merchandise and market trends

Benefits and Perks:

  • Vibrant work environment
  • Flexible scheduling options
  • Generous personal time off from the start of employment
  • Paid vacation time
  • Anniversary bonuses available
  • Reimbursement for travel expenses
  • Paid holidays from the beginning of employment
  • Monthly sales bonuses
  • 401K retirement plans
  • Affordable medical and dental insurance available after 31 days of employment
  • Vision benefits provided by SVS Vision
  • Life and disability insurance coverage
  • Employee assistance programs
  • Company-sponsored discounts on various products and services
  • Professional development training
  • Reimbursement for licensing and continuing education (in licensed states)
  • Annual performance evaluations
  • Recognition and rewards for exceptional performance
  • Opportunities for career advancement within the organization


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