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Operations Manager

2 months ago

Sterling Heights, Michigan, United States Michaels Arts and Crafts Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to lead our store team and drive business success. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the store, ensuring excellent customer service, and achieving sales and profit goals.

Key Responsibilities
  • Leadership and Management
    • Lead and manage a team of store employees to achieve sales and profit goals.
    • Develop and implement strategies to improve store performance and customer satisfaction.
    • Coach and train employees to ensure they have the skills and knowledge needed to succeed.
  • Operational Excellence
    • Oversee the execution of store operations, including inventory management, visual merchandising, and customer service.
    • Ensure compliance with company policies and procedures.
    • Identify and implement process improvements to increase efficiency and productivity.
  • Customer Focus
    • Provide exceptional customer service and ensure a positive shopping experience.
    • Develop and implement strategies to increase customer loyalty and retention.
  • Business Acumen
    • Analyze sales data and customer trends to inform business decisions.
    • Develop and implement strategies to drive sales growth and profitability.
Requirements
  • Experience
    • Minimum 2 years of retail management experience.
  • Skills
    • Excellent leadership and communication skills.
    • Strong analytical and problem-solving skills.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Education
    • High school diploma or equivalent required.
What We Offer
  • Competitive Salary and Benefits
  • Opportunities for Professional Growth and Development
  • A Collaborative and Supportive Work Environment