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Administrative Operations Manager

2 months ago

Sterling Heights, Michigan, United States SVS Vision Full time

Company Overview:

SVS Vision has been a leader in the optical industry since 1974, dedicated to enhancing the lives of our customers through superior vision solutions. With a robust presence across multiple states, we pride ourselves on being one of the largest optical providers in the Midwest, supported by our committed workforce. Our family-oriented culture fosters an environment where employees are recognized and rewarded for their dedication and hard work.

Position Summary:

The Optical Retail Supervisor will play a pivotal role in managing the sales floor, ensuring a vibrant and engaging atmosphere while leading, training, and mentoring team members. This position encompasses a range of customer service responsibilities, including sales management, troubleshooting optical issues, and performing essential administrative tasks. The Supervisor will collaborate with a team of eye care professionals, including optometrists, to guarantee exceptional service for customers undergoing eye examinations or selecting corrective lenses.

Key Responsibilities:

  • Deliver outstanding customer service experiences for every patient.
  • Perform general optician and receptionist duties.
  • Achieve and surpass store sales objectives.
  • Assign and monitor key performance indicators (KPIs) for staff.
  • Manage incoming calls to assist patients effectively.
  • Schedule appointments and oversee the appointment calendar.
  • Coach, train, and develop team members.
  • Oversee daily store operations.
  • Prepare weekly and monthly performance reports.
  • Manage employee payroll hours accurately.
  • Enforce corporate policies and procedures consistently.
  • Thrive in a dynamic and fast-paced environment.

Required Skills and Qualifications:

  • Exceptional communication skills.
  • Meticulous attention to detail.
  • Ability to adapt to changing circumstances.
  • Strong teamwork orientation.
  • Outstanding customer service capabilities.
  • Willingness to acquire optical knowledge.
  • Effective problem-solving skills.
  • Leadership and team-building abilities.
  • Strong organizational skills.
  • Familiarity with store merchandise and industry trends.

Benefits and Perks:

  • Dynamic work environment.
  • Flexible scheduling options.
  • Generous personal time off from the start of employment.
  • Paid vacation time.
  • Anniversary bonuses available.
  • Reimbursement for travel expenses.
  • Paid holidays from the beginning of employment.
  • Monthly sales incentives.
  • 401K retirement plans.
  • Affordable medical and dental insurance available after 31 days of employment.
  • Vision benefits provided by SVS Vision.
  • Life and disability insurance coverage.
  • Employee assistance programs.
  • Company-sponsored discounts on various products and services.
  • Professional development training.
  • Reimbursement for licensing and continuing education (where applicable).
  • Annual performance evaluations.
  • Recognition and rewards for exceptional performance.
  • Opportunities for career advancement within the organization.