Spa Guest Services Coordinator

1 week ago


Fairport Harbor, Ohio, United States Woodcliff Hotel & Spa Full time
Position Overview

Are you passionate about delivering exceptional guest experiences and ensuring their comfort and rejuvenation? As a Spa Receptionist at Woodcliff Hotel & Spa, you will be the primary point of contact for our guests, creating a memorable first impression with your genuine hospitality and attentiveness.

Key Responsibilities
  • Engage with guests in a friendly and welcoming manner, ensuring their needs are met.
  • Assist guests and team members with inquiries and concerns promptly and professionally.
  • Adhere to cash handling protocols and maintain accurate financial transactions.
  • Possess a thorough understanding of the spa services offered and effectively communicate their benefits and pricing.
  • Foster a warm atmosphere, ensuring guests feel valued and cared for throughout their visit.
  • Address guest feedback and concerns with empathy and professionalism.
  • Proactively resolve issues and assist guests with various requests efficiently.
  • Maintain high standards of accuracy in managing appointments, phone calls, and guest interactions.
  • Uphold safety and security measures to provide a secure environment for both guests and staff.
Qualifications
  • Strong verbal and written communication skills in English, along with basic computer proficiency.
  • Ability to manage cash or credit transactions with precision and demonstrate organizational skills.
  • Physical capability to perform light work, including lifting and moving objects as necessary.
  • Willingness to work extended hours and adapt to varying temperature and noise conditions.
  • Awareness of potential hazards in a spa environment, including chemical and dust exposure.
About Woodcliff Hotel & Spa

Becoming a part of the Woodcliff team means joining a legacy of outstanding hospitality that has flourished for over 35 years. We are committed to creating an environment of support and respect, where our team members can thrive professionally while enjoying their roles in serving our esteemed guests.

Woodcliff Hotel & Spa has been recognized for excellence, including accolades for being the Best Hotel in Rochester and receiving awards for our spa facilities.

Our property, featuring a hotel, spa, restaurant, and golf course, is located in a picturesque setting, offering breathtaking views of the surrounding landscape.



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