Guest Services Manager

2 weeks ago


Fairport Harbor, Ohio, United States Woodcliff Hotel & Spa Full time

Guest Services Manager Position

We are seeking a committed Guest Services Manager to enhance our team at Woodcliff Hotel & Spa. In this role, you will play a pivotal part in delivering an outstanding guest experience by managing front office operations and overseeing reservation systems.

Key Responsibilities:

  • Manage front office operations to ensure seamless service delivery and superior guest satisfaction.
  • Supervise reservation processes and room allocations to optimize occupancy rates and revenue generation.
  • Train and lead front desk personnel to uphold high standards of service and operational efficiency.
  • Design and implement guest service initiatives aimed at improving overall guest satisfaction.
  • Address guest inquiries, feedback, and concerns promptly and effectively to guarantee a positive experience.

Required Qualifications:

  • A minimum of one to two years of relevant experience in hotel front desk operations or a similar customer service role.
  • A high school diploma is required, with some college coursework being advantageous.
  • Excellent verbal and written communication skills in English are essential; proficiency in an additional language is a plus.
  • Ability to manage cash and credit transactions, along with proficiency in front office management software.
  • This position involves light physical work, including the occasional lifting of up to 20 pounds and frequent handling of up to 10 pounds.
  • Assistance with luggage may require lifting items weighing up to 50 pounds.
  • Extended hours may be necessary, with significant time spent on your feet.

About Woodcliff Hotel & Spa

Become part of the Woodcliff tradition, known for exceptional hospitality for over 35 years. Our renowned hotel, spa, restaurant, and golf course provide breathtaking views and a memorable experience for all guests.



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