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Spa Guest Services Coordinator

2 months ago

Fairport Harbor, Ohio, United States Woodcliff Hotel & Spa Full time
Job Overview

Are you passionate about delivering exceptional guest experiences and ensuring their comfort and rejuvenation? As a Spa Receptionist at Woodcliff Hotel & Spa, you will be the first point of contact for our guests, making a memorable impression with your genuine hospitality and attentiveness.

Key Responsibilities:
  • Provide a warm and welcoming atmosphere for all guests.
  • Assist guests and colleagues with inquiries and concerns promptly.
  • Follow cash handling procedures accurately.
  • Possess comprehensive knowledge of spa services and offerings.
  • Communicate the benefits and pricing of services effectively.
  • Ensure guests feel valued and address any feedback with professionalism.
  • Proactively resolve issues and assist guests with various requests.
  • Maintain accuracy in transactions, phone calls, and guest interactions.
  • Adhere to safety and security protocols to protect guests and staff.
Qualifications:
  • Strong verbal and written communication skills in English, along with computer proficiency.
  • Experience in handling cash or credit transactions and scheduling.
  • Ability to perform light physical tasks, including lifting and moving objects.
  • Willingness to work extended hours as needed.
  • Ability to work in variable temperature and noise conditions, primarily indoors.
About Woodcliff Hotel & Spa

Becoming a part of the Woodcliff team means joining a legacy of outstanding hospitality that has thrived for over 35 years. We are committed to creating a supportive and respectful environment where our team members can develop their professional skills and enjoy their work while serving our esteemed guests.

We are proud to have received numerous accolades, including recognition as the Best Hotel in Rochester and the award for "Best New or Newly Renovated Spa" in the United States.

Our iconic establishment features a hotel, spa, restaurant, and golf course, all situated on the highest point in Monroe County, providing breathtaking views of the surrounding landscape.