Guest Services Supervisor

2 weeks ago


Fairport Harbor, Ohio, United States Woodcliff Hotel & Spa Full time
Job Overview

Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Woodcliff Hotel & Spa as a Guest Services Supervisor, where you will collaborate with the front office team to ensure a superior guest experience.

Key Responsibilities:

  • Guest Engagement: - Interact with guests during their arrival and departure, proactively addressing any issues and enhancing service quality. Cultivate a team atmosphere that anticipates guest needs.
  • Staff Development: - Onboard and train new team members, provide ongoing support, and develop schedules that align with both business needs and employee preferences.
  • Leadership: - Inspire and guide team members in their professional journeys, setting a positive example and encouraging growth within the department.
  • Safety and Compliance: - Uphold the hotel's safety and security standards, adhere to regulatory guidelines, and promptly report any maintenance or security concerns.
  • Operational Oversight: - Step into the Manager on Duty role as needed to ensure seamless operations and guest satisfaction.

Compensation: $20 - $22 hourly

Additional Duties:

  • Manage front office operations to guarantee outstanding service delivery.
  • Oversee reservation processes and room assignments to optimize occupancy and revenue.
  • Train and lead front desk personnel to uphold high standards of service and efficiency.
  • Formulate and execute guest service initiatives to improve overall satisfaction.
  • Address guest inquiries, feedback, and complaints promptly to ensure a positive experience.

Qualifications:

  • Minimum of one to two years of relevant experience in a hotel front desk or customer service role.
  • A high school diploma is required; some college coursework is advantageous.
  • Strong verbal and written communication skills in English are essential; proficiency in a second language is a plus.
  • Ability to handle cash and credit transactions, along with familiarity with front office software.
  • This position requires light physical activity, including lifting up to 20 pounds regularly and up to 50 pounds occasionally.
  • Long hours may be spent standing, necessitating stamina and endurance.

About Woodcliff Hotel & Spa:
Joining the Woodcliff team means becoming part of a legacy of exceptional hospitality that has thrived for over 35 years. We are committed to fostering a supportive and respectful environment where team members can develop their professional skills while enjoying their work in serving our valued guests.

Woodcliff Hotel & Spa has been recognized as the Best Hotel in Rochester, with a rich history of outstanding service. Our hotel, spa, restaurant, and golf course are situated in a picturesque location, offering breathtaking views of the surrounding landscape.



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