Cleaning Services Supervisor

1 week ago

Fairport Harbor, Ohio, United States Woodcliff Hotel & Spa Full time

Housekeeping Operations Supervisor

As a key player in the success of our housekeeping department, your expertise in cleanliness is paramount. You comprehend the intricacies of delivering outstanding housekeeping services within a hotel environment. Collaborating closely with management, you will help realize their vision of excellence while guiding the housekeeping team to meet high standards, particularly with new team members. In the role of Housekeeping Operations Supervisor, your responsibilities will include:

  • Lead by Example -- Your extensive experience in housekeeping allows you to assist both management and your team in various tasks, including training, coaching, cleaning, and inspecting. You are equipped to handle all aspects of the role.
  • Attention to Detail -- Continuously seek excellence throughout the hotel, providing management with insights and training staff to enhance their performance. Monitor supplies and expenses to align with the department's financial goals.
  • Scheduling Expertise -- At the request of management, create schedules for your colleagues that accommodate business needs, special guest requests, and employee time-off. You will adeptly manage work assignments to maintain team morale while ensuring exceptional guest service.
  • Safety Awareness -- You are knowledgeable in training your team to operate safely and efficiently, adhering to OSHA guidelines. You also know when and how to report maintenance or security issues.
Compensation:

$20 - $22 hourly

Key Responsibilities:
  • Oversee a team of housekeeping personnel to guarantee cleanliness and organization throughout the hotel.
  • Perform regular evaluations of guest accommodations and common areas to uphold superior cleanliness standards.
  • Instruct new housekeeping staff on effective cleaning methods and hotel protocols.
  • Collaborate with other departments to ensure timely room turnovers for incoming guests.
  • Manage the inventory of cleaning supplies and equipment, placing orders as necessary to maintain adequate stock levels.
Qualifications:
  • A minimum of three years of progressive experience in a hotel or similar environment, with prior supervisory experience preferred. Proficiency in using various housekeeping equipment and tools is essential.
  • A high school diploma or equivalent is preferred. Physical demands include the ability to perform medium work, lifting up to 50 pounds occasionally and up to 20 pounds frequently.
  • This position requires the ability to stand for extended periods and walk significant distances, with the capacity to kneel, bend, stretch, twist, or reach. You must also be able to work in varying temperatures and noise levels.
  • Long hours may be necessary. The ability to multitask and possess strong communication skills is required, with fluency in reading, writing, and speaking English.
About Woodcliff Hotel & Spa

Joining the Woodcliff team means becoming part of a rich legacy of exceptional hospitality that has flourished for over 35 years. We are committed to creating an environment of support and respect, where our team members are encouraged to harness their professional skills and thrive in their careers while genuinely enjoying their roles in serving our esteemed guests.

With numerous accolades, including recognition as the Best Hotel in Rochester, Woodcliff Hotel & Spa boasts a 30-year tradition of outstanding hospitality. Our iconic hotel, spa, restaurant, and golf course are beautifully situated, offering breathtaking views of the Bristol Hills and Rochester skyline.

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