Patient Access Liaison
4 days ago
We are seeking a highly skilled Patient Access Liaison to join our team in Houston, TX and Louisiana (West). As a Patient Access Liaison, you will play a critical role in providing logistical, non-medical educational assistance to patients and caregivers, as well as office and site of care staff.
Key Responsibilities- Provide exceptional customer service to patients, caregivers, and healthcare professionals
- Assess individual patient needs and develop personalized education and resource plans
- Secure written or electronic HIPAA consent for patients in the assigned geography
- Develop relationships with patients and caregivers through phone, email, and in-person connections
- Provide access and reimbursement education to patients, caregivers, and healthcare professionals
- Investigate access challenges pre and post-infusion
- Partner with cross-functional teams to ensure seamless patient access to therapy
- Doctorate degree and 2 years of patient services, reimbursement, medical affairs, or account management experience
- Master's degree and 4 years of patient services, reimbursement, medical affairs, or account management experience
- Bachelor's degree and 6 years of patient services, reimbursement, medical affairs, or account management experience
- Scientific background and ability to learn product and disease information
- Nursing or other clinical background preferred
- Orphan or Rare disease experience
- Familiarity with HIPAA guidelines and FDA requirements
- Familiarity with and adherence to internal and OIG Compliance guidelines
- Ability to handle difficult patient cases and resolve hurdles
- Ability to work in a team environment and manage communication with case Liaisons and sales reps
- Ability to respond immediately to prevent lapses in treatment
- Strong analytical skills and ability to report on meaningful activity in the region
- Proficient in Microsoft Office
- Professional, proactive demeanor
- Strong interpersonal skills
- Excellent written and verbal communication skills
- Ability and willingness to conduct field travel and travel to company meetings, client sites, etc.
At Amgen, our shared mission to serve patients drives all that we do. We are global collaborators who achieve together, researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide.
We offer a comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
We are an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
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