Patient Access Representative II

3 days ago


Houston, Texas, United States Memorial Hermann Health System Full time
Job Summary

As a Patient Access Representative II at Memorial Hermann Health System, you will play a vital role in ensuring the smooth operation of our healthcare facilities. Your primary responsibility will be to schedule patient appointments, verify insurance eligibility, and collect patient liability in a timely and accurate manner.

Key Responsibilities
  • Scheduling and Coordination
    • Schedule patient appointments and enter required information into our computer system with a high degree of accuracy.
    • Obtain demographic, insurance, and financial information from patients or guarantors and enter it into the system.
  • Insurance and Financial Management
    • Verify insurance eligibility and benefits, and ensure all notifications and authorizations are completed within the required timeframes.
    • Collect patient liability, establish payment arrangements, and discuss payment options with patients or guarantors.
  • Customer Service and Communication
    • Communicate effectively and professionally with physicians, ancillary departments, nursing units, physicians' office staff, insurance companies, patients, and their families.
    • Complete thorough and accurate documentation of patient interactions and transactions.
  • Quality and Safety
    • Ensure safe care to patients, staff, and visitors by adhering to all Memorial Hermann policies, procedures, and standards.
    • Monitor, review, and resolve patient account issues on assigned reports.
Requirements
  • Education
    • High School Diploma or GED preferred.
  • Experience
    • Two (2) years of experience in a hospital or customer service setting.
  • Skills
    • Ability to multi-task and work in a fast-paced environment.
    • Proficient typing/keyboarding skills.
What We Offer

As a Patient Access Representative II at Memorial Hermann Health System, you will have the opportunity to work in a dynamic and supportive environment that values your growth and development. We offer competitive compensation and benefits packages, as well as opportunities for professional advancement and continuing education.



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