IT Support Specialist II

2 weeks ago

Newport Beach, California, United States Green Street Advisors LLC Full time
Job Overview

Green Street Advisors LLC is seeking an IT Support Specialist II to enhance and sustain our technological framework, deliver user assistance, and serve as the main technology contact for our internal staff. This role is pivotal in managing various essential functions within the IT division that facilitate the provision of superior service to end users. Key responsibilities include, but are not limited to: technical user assistance, computer setup and maintenance, telecommunications support, aiding in network and infrastructure upkeep, and addressing all other technology requirements.

Key Responsibilities

  • Deliver IT assistance to our global workforce, pinpointing areas for improvement and success, while consistently refining the support desk functionality and overall service offerings.
  • Proactively oversee all IT service and support domains within the organization, ensuring thorough documentation and training for IT team members on ongoing initiatives and projects.
  • Act as the primary point of contact for escalating user requests, delegating tasks as necessary, and ensuring proper follow-up and resolution.
  • Collaborate with the systems team to develop and implement systems, processes, and procedures.
  • Take charge of significant incidents, ensuring coordination among resolving parties, effective communication with stakeholders, and conducting post-incident reviews.
  • Evaluate and analyze IT systems and deliverables, including ITIL-focused service desk operations, audio/video support, networking, and cloud-based software administration.
  • Based on evaluations, proactively propose comprehensive solutions and roadmaps for enhancing existing IT systems and processes.
  • Configure hardware and software for end users as required, creating best-practice documentation and protocols for dissemination among the team.
  • Ensure that meeting room and collaboration technologies are maintained to high standards and provide training services to staff on effective usage.
  • Troubleshoot software issues, upgrade/install software packages, and deliver top-notch user support for the entire internal user base.
  • Manage the maintenance and updating of distribution lists, shared mailboxes, and collaboration groups.
  • Ensure network uptime and resolve any networking issues, implementing best-practice fixes and configuration changes as necessary.

Knowledge & Skills Required

  • Exceptional customer service skills: a technical professional who thrives on assisting others.
  • In-depth knowledge of standard concepts, practices, and procedures within the IT sector, with a strong foundation in IT Infrastructure and user support best practices.
  • Proficient in optimizing, maintaining, and reporting within helpdesk/ticketing software.
  • Expertise in cloud-based infrastructure technologies, particularly within the Microsoft cloud suite.
  • Advanced knowledge in supporting both Windows and Mac desktop operating systems.
  • Strong understanding of networking systems and technologies, including best practices for routing and configuration.
  • Familiarity with IAM platforms and lifecycle management in an IAM environment.
  • Experience with VoIP platforms and technologies, including best practices for support structure.
  • Proven track record in adhering to SLA requirements and mentoring others to achieve their SLA goals.
  • Ability to multitask and manage various projects simultaneously while maintaining attention to detail.

Qualifications

  • A Bachelor's degree in a computer-related field or 5+ years of relevant experience.
  • Ability to work independently while holding oneself and team members accountable.
  • 3+ years of hands-on experience with Microsoft Azure Active Directory, 365, and related technologies.
  • 2+ years of hands-on experience with network configuration and maintenance.
  • 5+ years of experience with both Windows and Mac OS configuration and support.
  • Strong problem-solving skills and excellent communication abilities.
  • Project management experience is advantageous.
  • ITIL Foundation certification is a plus.
  • Microsoft Azure certifications are a plus.
  • Authorization to work in the United States without visa or sponsorship requirements.

Working Conditions: The IT Support Specialist II will work in an office environment and must be able to remain stationary at a desk and computer for the majority of the day.

Benefits:

  • Comprehensive benefits package including competitive medical and dental insurance.
  • Company-sponsored employee assistance program, life insurance, and long-term disability coverage.
  • Health savings accounts and flexible spending accounts.
  • 401(k) matching.
  • Paid vacation, sick, and personal time.
  • Company-paid holidays and summer half-day Fridays.
  • Cell phone reimbursements and gym stipends.
  • Paid maternity and paternity leave.

Green Street Advisors LLC is committed to providing exceptional commercial real estate research, news, data, analytics, and advisory services. Our success is directly linked to the quality of our team members, and we strive to create a diverse and inclusive work environment where all perspectives are valued.

Green Street Advisors LLC is an Equal Opportunity Employer.

  • Vascular Sonography Specialist II

    2 weeks ago

    Newport Beach, California, United States Hoag Memorial Hospital Presbyterian Full time

    Vascular Sonography Specialist IIThe Vascular Sonography Specialist II is responsible for performing a comprehensive array of hemodynamic assessments for both adult and pediatric patients. This includes conducting carotid duplex ultrasound imaging, arterial duplex imaging, venous duplex imaging, and Doppler ultrasound, among other procedures. The specialist...

  • Surgical Support Specialist II

    2 weeks ago

    Laguna Beach, California, United States MemorialCare Health System Full time

    Position Title: Surgical Support Specialist II Location: Laguna Hills, CA - Saddleback Memorial Medical Center Department: Surgical Services Employment Type: Full Time Work Schedule: Evenings - 12 hour shifts Compensation Range: $31.55/hr. - $45.74/hr. Incentive: $3, Sign-On Bonus At MemorialCare Health System, we are committed to delivering exceptional...

  • Culinary Specialist II

    1 week ago

    Newport Beach, California, United States Marriott International, Inc Full time

    Position Overview:As a Culinary Specialist II, you will be responsible for the preparation and cooking of a variety of dishes while adhering to established recipes and quality standards. Your role will involve:Key Responsibilities:1. **Ingredient Preparation:** Accurately portion, chop, and store food items, ensuring freshness and quality.2. **Cooking...

  • Surgical Pathology Specialist II

    2 weeks ago

    Newport Beach, California, United States ICONMA Full time

    Posición: Asistente de Patólogo IIDescripción General:El Asistente de Patólogo II (PA II) colabora bajo la supervisión de los Patólogos, desempeñando funciones en las áreas no diagnósticas de la patología quirúrgica.Responsabilidades Principales:Las tareas no diagnósticas en patología anatómica incluyen, pero no se limitan a: examen externo,...

  • Accounting Specialist II

    6 days ago

    Newport Beach, California, United States Pacific Life Full time

    About the RolePacific Life is seeking a talented Accountant II to join our Real Estate Accounting and Operations team in a hybrid role.Key ResponsibilitiesAssist with operations, accounting, and reporting functions related to the timely recording and processing of financial activity for Pacific Life and its subsidiaries' real estate equity...

  • Culinary Support Specialist

    2 weeks ago

    Newport Beach, California, United States St Andrew's Presbyterian Church Full time

    Job OverviewSalary: $20.00 DOEPOSITION: Culinary Support SpecialistEmployment Type: Part-Time, HourlyREPORTS TO: Campus CoordinatorAPPLICATION PROCESS: Submit a Cover Letter, Resume, and completed Employment ApplicationAPPLICATION CLOSING: Until FilledPosition SummaryThe Culinary Support Specialist is responsible for maintaining cleanliness and organization...

  • Culinary Support Specialist

    2 weeks ago

    Newport Beach, California, United States Chihuahua Cerveza Full time

    Job OverviewCulinary Support SpecialistAs a vital part of our dining experience, the Culinary Support Specialist plays a key role in ensuring smooth operations within our vibrant cantina atmosphere. This position involves assisting in the timely delivery of food and beverages to guests, enhancing their overall experience.About Us:Chihuahua Cerveza Taproom is...

  • Administrative Support Specialist

    3 days ago

    Newport Beach, California, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Marriott International Inc. As an Administrative Support Specialist, you will be responsible for providing administrative support to our team, ensuring the smooth operation of our office.Key Responsibilities:Provide administrative support to...

  • Litigation Support Specialist

    2 weeks ago

    Newport Beach, California, United States Mission Recruiting Full time

    Dynamic Litigation Support Specialist OpportunityA distinguished law firm specializing in litigation is actively seeking a proficient Litigation Support Specialist. This full-time role presents an exceptional opportunity for seasoned professionals to excel in a vibrant legal setting. The ideal candidate will be a proactive individual with substantial...

  • Legal Support Specialist

    2 weeks ago

    Newport Beach, California, United States Jobot Full time

    Legal Support Specialist sought for a reputable Family Law Practice This opportunity is hosted by Jobot. About Us: We pride ourselves on a distinctive approach to client relations. You will collaborate closely with an attorney whose expertise and personality align with your objectives and needs. Our firm comprises 19 attorneys, providing a wide array...

  • Administrative Support Specialist

    3 days ago

    Newport Beach, California, United States Capital One National Association Full time

    About the RoleWe are seeking an exceptional Administrative Support Specialist to join our team at Capital One National Association. As an Administrative Support Specialist, you will play a critical role in supporting our executives and teams in a fast-paced environment.Key ResponsibilitiesManage daily calendars for multiple executives, demonstrating...

  • Administrative Support Specialist

    3 days ago

    Newport Beach, California, United States Ultimate Staffing Full time

    Job Summary:Ultimate Staffing is seeking a highly skilled and experienced Administrative Support Specialist to provide temporary reception and administrative support to various departments. As a key member of our team, you will be responsible for:Providing exceptional customer service to employees, tenants, and vendorsAnswering and directing phone calls in a...

  • Legal Support Specialist

    2 weeks ago

    Newport Beach, California, United States Jobot Full time

    Legal Support Specialist Needed for a Dynamic Family Law Firm This opportunity is hosted by Jobot. Salary: $55,000 - $85,000 per year About Us:We pride ourselves on a distinctive approach to client relations. Each client is paired with an attorney whose expertise and personality align with their individual needs and objectives. Our firm boasts a team of 19...

  • Senior Legal Support Specialist

    2 weeks ago

    Newport Beach, California, United States D3 Search Full time

    D3 Search is currently in pursuit of a seasoned Senior Legal Support Specialist for a distinguished and reputable law firm.Position Title:Senior Legal Support SpecialistNote: A minimum of 5 years of relevant legal experience is strongly preferred.Employment Status:Full-time opportunity | Non-exempt role (overtime in accordance with applicable laws).Work...

  • Surgical Pathology Assistant II

    2 weeks ago

    Newport Beach, California, United States ICONMA Full time

    Pathologist Assistant II Location: Newport Beach, CA Duration: 3 months with possible extension Overview:The Pathologist Assistant II (PA II) operates under the guidance of Pathologists, focusing on non-diagnostic aspects of surgical pathology. Key Responsibilities:The PA II is responsible for a variety of non-diagnostic tasks in anatomical pathology,...

  • Office Support Specialist

    1 week ago

    Newport Beach, California, United States Gateway Group Full time

    Job OverviewSalary: $20-$23 DOEPosition SummaryThe Office Support Specialist at Gateway Group is responsible for managing reception duties and delivering administrative assistance to facilitate company operations. This part-time position works closely with the Operations Manager to ensure the efficient execution of organizational activities and events.Key...

  • Treatment Support Specialist

    22 hours ago

    Newport Beach, California, United States Hotel California by the Sea Full time

    Job SummaryHotel California by the Sea is seeking a highly motivated and compassionate Treatment Support Specialist to join our team. As a key member of our staff, you will play a vital role in supporting the recovery journey of our clients.Key ResponsibilitiesClient Support and Mentoring: Provide general support and guidance to clients, maintaining a...

  • Customer Service Specialist II

    2 weeks ago

    Long Beach, California, United States APL Logistics Full time

    Job Title: Customer Service Specialist IIOverview:The Customer Service Specialist II plays a crucial role in managing communications with clients in a professional, timely, and effective manner. This includes addressing inquiries, processing orders, and resolving complaints. The Specialist II is equipped to handle more complex, non-routine customer issues...

  • Clinical Nutrition Specialist II

    2 weeks ago

    Long Beach, California, United States MemorialCare Health System Full time

    Title: Clinical Nutrition Specialist II Location: Long Beach Department: Pediatric Nutrition Status: Full Time Shift: Days Pay Range*: $37.98/hr - $55.10/hr At MemorialCare Health System, we are committed to delivering exceptional healthcare services to our communities while fostering a remarkable working environment for our staff. MemorialCare...

  • Litigation Support Specialist

    2 weeks ago

    Newport Beach, California, United States Stradling Yocca Carlson & Rauth LLP Full time

    Company Overview:Stradling Yocca Carlson & Rauth is a prominent business law firm with a team of over 110 attorneys providing expert guidance in essential transactions and disputes across multiple states.Position Summary:The Litigation Support Specialist will collaborate closely with the Litigation Resource Manager, litigation attorneys, and other assigned...