Customer Service Specialist II

2 weeks ago


Long Beach, California, United States APL Logistics Full time

Job Title: Customer Service Specialist II

Overview:

The Customer Service Specialist II plays a crucial role in managing communications with clients in a professional, timely, and effective manner. This includes addressing inquiries, processing orders, and resolving complaints. The Specialist II is equipped to handle more complex, non-routine customer issues and requests.

Key Responsibilities:

  • Implement the APL Logistics Continuous Improvement (ACI) Model to enhance operational efficiency and streamline business processes.
  • Utilize the 5S Lean methodology to maintain a safe, clean, and organized work environment.
  • Meet and occasionally exceed the performance standards set by the organization for safety, quality, productivity, and customer service.
  • Resolve challenging customer issues while fostering positive relationships with clients.
  • Document customer feedback and collaborate with other customer service representatives to address customer concerns.
  • Participate in the onboarding and training of new team members, providing insights on performance levels.
  • Process and input all customer orders accurately, generating necessary documentation and ensuring compliance with special requests.
  • Maintain accurate inventory records and prepare reports as required.
  • Facilitate adjustments and generate invoices, ensuring accuracy in billing.
  • Engage in inventory management activities, including cycle counts and physical inventory verification.
  • Act as a liaison between warehouse staff and customers, addressing issues as they arise and ensuring clear communication.

Qualifications:

  • High School diploma or equivalent; some college education preferred.
  • A minimum of two years of experience in customer service, inventory management, or accounting is required.
  • Familiarity with distribution and logistics is advantageous but not mandatory.

Skills and Abilities:

  • Strong communication and interpersonal skills.
  • Proficient in data entry and basic spreadsheet applications.
  • Ability to interpret and comprehend instructions and safety protocols.
  • Legible writing skills and strong mathematical abilities.
  • Decision-making skills based on prior experience and product suitability.
  • Commitment to teamwork and collaboration.
  • Respect for all individuals and fostering a positive work environment.
  • Innovative thinking and creativity in problem-solving.
  • Customer-focused approach to achieving organizational goals.

Location: United States



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