Director of Digital Auto Finance

5 days ago

Irvine, California, United States CAR CAPITAL CORPORATION Full time
Job Title: Director of Direct Auto Lending

Car Capital Corporation is seeking a seasoned professional to lead our digital lending initiatives and manage our operational team. As the Director of Direct Auto Lending, you will be responsible for overseeing the development and execution of our online operational team.

Key Responsibilities:
  • Strategic Leadership: Develop and implement consumer funnel engagement optimization strategies, KPIs, and internal SLAs to drive business growth and improve customer experience.
  • Operational Management: Lead and manage the operational team, including hiring, performance management, and process improvement to ensure efficient and effective operations.
  • Digital Platform Management: Monitor online consumer experience to ensure a seamless and user-friendly customer experience, and make data-driven decisions to improve the online lending process.
  • Product Development: Lead the development of product enhancements and service levels to meet regulatory requirements and improve customer satisfaction.
  • Data Analytics: Utilize data analytics to monitor performance, identify trends, and make data-driven decisions to improve the online lending process.
  • Team Leadership: Build and lead a high-performing operational team, fostering a culture of innovation and excellence.
  • Compliance: Ensure all online lending activities comply with relevant laws and regulations.
  • Stakeholder Collaboration: Collaborate with internal and external stakeholders, including IT, marketing, and compliance teams, to achieve business objectives.
  • Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure the success of online lending initiatives and operational efficiency.
Qualifications:
  • Bachelor's degree in Business, Finance, Marketing, or a related field (Master's degree preferred).
  • Minimum of 10 years of experience in the financial services industry, with at least 5 years in a leadership role focused on digital lending and operational management.
  • Strong understanding of the auto finance market and digital lending technologies.
  • Proven track record of developing and executing successful online lending strategies.
  • Excellent leadership, communication, and interpersonal skills.
  • Analytical mindset with the ability to interpret data and make strategic decisions.
  • Knowledge of regulatory requirements related to online lending.
  • Strong operational management skills with a focus on efficiency and process improvement.
  • Innovative thinker with a passion for leveraging technology to improve customer experiences.
Benefits:
  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • Opportunities for professional development and career advancement.
  • Flexible work environment and supportive company culture.

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