Senior Customer Success Manager, Showcase

6 days ago

Seattle, Washington, United States Zillow Group Full time
About the Team

Zillow Group is a leading provider of real estate solutions, dedicated to making home a reality for more people. Our team is passionate about delivering exceptional customer experiences and plays a critical role in bringing new customers onboard by establishing rapport, understanding customer needs, and addressing challenges.

The Role

The Senior Customer Success Manager at Zillow Group is responsible for the ownership of our larger, more complex customer relationships. This role requires a strong focus on customer success, with a proven track record of building and maintaining strong relationships with clients.

Key Responsibilities
  • Establish Rapport and Build Relationships: Quickly build rapport and connection with customers, understand their needs, and tactfully address challenges and concerns while driving the implementation forward.
  • Serve as Primary Point of Contact: Serve as the primary point of contact for clients throughout the customer journey, owning a book of business comprising of our larger and more complex customers.
  • Act as Subject Matter Expert: Act as a subject matter expert and advocate for Zillow Group, ensuring that implementation and adoption aligns with customers' specific expectations.
  • Advise on Best Practices: Proactively advise customers on best practices and recommend system and process changes that are essential for achieving customer outcomes.
  • Influence Future Lifetime Value: Influence future lifetime value through higher product adoption, customer happiness, and overall health scores.
  • Host Business Reviews: Host monthly or quarterly Business Reviews to discuss engagement, updated customer goals, and share business or product updates.
  • Deliver Training Sessions: Deliver training sessions to new users through phone/web-based or in-person interactions.
  • Lead Collaboration Efforts: Lead or represent the Customer Success team in collaboration efforts with other internal teams to determine renewal strategy and identify expansion opportunities.
  • Mentor New Team Members: Provide valuable guidance and support to train and mentor new team members.
Requirements
  • Four-Year Degree or Equivalent Experience: A four-year degree or equivalent experience is required for this role.
  • Listing Showcase Experience: Listing Showcase experience is a plus, but not required.
  • Client-Facing Experience: At least 5 years' experience in a client-facing position, with customer success, prior implementation, project management, or business-to-business sales experience being a plus.
  • Real Estate Industry Knowledge: Knowledge of the real estate industry is preferred.
  • Strong Communications and Interpersonal Skills: Strong communications and interpersonal skills are essential for this role.
  • Organizational and Time Management Skills: Demonstrated organizational and time management skills are required.
  • Flexibility in Scheduling: Flexibility in scheduling to meet customer needs with short turnaround is necessary.
  • Project Management Skills: Ability to manage project completion with tight deadlines is essential.
  • Teamwork and Collaboration: Ability to work efficiently and effectively on project teams is required.

  • Senior Customer Success Manager, Showcase

    3 days ago

    Seattle, Washington, United States Zillow Group Full time

    About the TeamZillow Group is a leading provider of real estate technology and services, dedicated to making home a reality for more people. Our team is passionate about delivering exceptional customer experiences and plays a critical role in bringing new customers onboard by establishing rapport, understanding customer needs, and addressing challenges.The...

  • Senior Customer Success Manager, Vendor Services

    1 week ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a Senior Customer Success Manager to drive business growth for our Vendor Services organization. This role is a key part of our team, responsible for delivering an optimal level of service through strategic insights and high operational standards.Key ResponsibilitiesDevelop and execute strategic joint business plans with Vendors...

  • Senior Solutions Manager for Customer Success at AWS

    1 week ago

    Seattle, Washington, United States Amazon Web Services, Inc. Full time

    Are you passionate about customer success and cloud technology? As a Senior Customer Solutions Manager at Amazon Web Services (AWS), you will play a pivotal role in guiding our clients through their transformative journey to the cloud. Key Responsibilities: Act as a strategic partner to customers, utilizing your expertise in large-scale cloud transformations...

  • Customer Success Manager

    1 day ago

    Seattle, Washington, United States Jobot Full time

    About the RoleWe are seeking an experienced Senior Customer Success Manager to join our team at Jobot. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our largest enterprise clients in the Seattle area.Key ResponsibilitiesDevelop and maintain strong relationships with customers,...

  • Customer Success Manager

    4 days ago

    Seattle, Washington, United States Targeted Talent Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Targeted Talent. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through effective project management and solution implementation.Key ResponsibilitiesProject...

  • Customer Success Manager

    6 days ago

    Seattle, Washington, United States Youreka Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Youreka. As a key member of our organization, you will be responsible for driving client success and growth, ensuring that our clients realize the full value of our product and service.Key Responsibilities:Develop and execute strategic account plans to drive user...

  • Senior Manager, Product Marketing, Customer Story Development

    2 months ago

    Seattle, Washington, United States sportstechgroup- JobBoard Full time

    Senior Manager, Product Marketing, Customer Story Development To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryMarketing & CommunicationsJob DetailsAbout SalesforceWe're Salesforce, the Customer Company, inspiring the future of business with AI+...

  • Senior Customer Success Specialist

    2 weeks ago

    Seattle, Washington, United States InEvent Full time

    Location: Seattle, Washington, United StatesENTERPRISE CUSTOMER SUCCESS SPECIALISTAs an Enterprise Customer Success Specialist, you will be responsible for managing the complete lifecycle of technical initiatives. Your duties will encompass planning, executing, and finalizing projects, defining their scope, setting timelines, effectively managing resources,...

  • Client Success Strategist

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    Mission: IT JUST WORKSThe IT Services (ITS) division is in search of a driven Customer Success Manager (CSM). In this pivotal role, you will be instrumental in fostering and managing partnerships across IT Services.As a subject matter expert in partner services or products, you will lead strategic discussions, pinpoint areas for enhancement, and champion the...

  • Senior Customer Success Manager

    1 day ago

    Seattle, Washington, United States Amazon Inc Full time

    About the RoleAs a Senior Customer Success Manager with Amazon Vendor Services, you will play a critical role in driving growth and improving end-customer experience for our top vendor partners. Your expertise in data-driven strategic insights and operational excellence will be key to developing, influencing, and implementing joint business plans with...

  • Lead Customer Success Strategist

    2 weeks ago

    Seattle, Washington, United States QA Full time

    Senior Customer Success ManagerWe are a rapidly expanding organization dedicated to addressing the skills and talent requirements of major corporations. As a subsidiary of CVC Capital Partners, our portfolio includes renowned brands such as Cloud Academy and Circus Street.Experts in technology talent and educational services.Cloud Academy: A premier platform...

  • Customer Success Manager

    1 week ago

    Seattle, Washington, United States Jobot Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Jobot. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our largest enterprise clients in the Seattle area.Key ResponsibilitiesCustomer Relationship Management: Develop and...

  • Customer Success Manager

    1 week ago

    Seattle, Washington, United States Jobot Full time

    Job OverviewWe are seeking a highly skilled Customer Success Manager to join our team at Jobot. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our clients, ensuring they are getting maximum value from our services.Key ResponsibilitiesClient Relationship Management: Develop and maintain...

  • Senior Account Manager for Enterprise Success

    2 weeks ago

    Seattle, Washington, United States 7SIGNAL Full time

    Position Overview:As a Senior Account Manager for Enterprise Success, you will act as the primary delivery leader within our account team, serving as a vital strategic partner to our clients.Your main objective is to ensure customer satisfaction and facilitate transformative outcomes for our clients.Key Responsibilities:Relationship Management:Take ownership...

  • Lead Customer Success Strategist

    2 weeks ago

    Seattle, Washington, United States Amazon Inc Full time

    Job Overview: We are seeking a Senior Customer Success Manager at Amazon Inc. This position is focused on enhancing customer satisfaction and driving growth for our key Retail partners. This role requires candidates to hold a Bachelor's Degree and is open to individuals with a strong background in customer relationship management. Job openings in this sector...

  • Senior Product Manager, Business Solutions

    4 days ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to join our Business Solutions team at Amazon. As a key member of our team, you will be responsible for driving the growth of our product selection, working closely with technical and business stakeholders to onboard new products, and establishing the goals and strategy for developing new...

  • Senior Program Manager for Technical Initiatives

    2 weeks ago

    Seattle, Washington, United States Amazon Inc Full time

    About the Role:The AZA Team is dedicated to the A to Z Assistant (AZA), an innovative AI-driven virtual assistant aimed at enhancing the efficiency of Amazon employees in locating information and executing tasks. This allows our workforce to allocate more time towards customer service excellence.Key Responsibilities:As a Senior Program Manager, you will...

  • Senior Technical Product Manager

    1 week ago

    Seattle, Washington, United States Momento USA Full time

    Job OverviewPosition: Senior Technical Product ManagerLocation: OnsiteContract Type: Long-termRole Summary:As a Senior Technical Product Manager, you will play a pivotal role in driving the success of our initiatives by identifying optimal solutions that align with business objectives while ensuring scalability, resilience, and cost-effectiveness.Your...

  • Senior Manager, Product Marketing, Customer Story Development

    1 month ago

    Seattle, Washington, United States Salesforce Full time

    Job Category: Marketing & Communications About Salesforce: We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...

  • Experienced Customer Success Leader

    2 weeks ago

    Seattle, Washington, United States Amazon Inc Full time

    Job Overview: We are seeking a Senior Customer Success Manager at Amazon Inc. This role is pivotal in enhancing the experience of our strategic Retail vendors and driving their business growth. Location: Seattle, WA, United StatesQualifications: Candidates should possess a Bachelor's Degree and have a minimum of 4 years of professional experience in business...