Lead Customer Success Strategist

2 weeks ago

Seattle, Washington, United States Amazon Inc Full time

Job Overview:

We are seeking a Senior Customer Success Manager at Amazon Inc. This position is focused on enhancing customer satisfaction and driving growth for our key Retail partners.

This role requires candidates to hold a Bachelor's Degree and is open to individuals with a strong background in customer relationship management. Job openings in this sector are currently available.

Key Responsibilities:
The ideal candidate will have:
  • 4+ years of professional experience in business relationship management or related fields such as Customer Success, Account Management, or Management Consulting.
  • Proficiency in productivity tools including Microsoft Office Suite and a quick adaptability to new software and processes.
  • Advanced skills in Excel, including complex formulas and pivot tables for data manipulation and analysis.
  • Strong analytical capabilities to perform data analysis, reporting, and forecasting to support business decisions.
  • Excellent written and verbal communication skills, with the ability to craft clear and targeted messages.
  • Exceptional organizational skills, with a focus on prioritization, time management, and the ability to handle multiple projects in a dynamic environment.
  • A keen attention to detail and robust problem-solving abilities.

As a Customer Success Manager, you will play a pivotal role in fostering relationships with our most strategic Retail vendors, ensuring their satisfaction and success on the Amazon platform.

Vendor Support and Business Development:
Your responsibilities will include:

  • Identifying and implementing strategies to enhance business metrics that contribute to growth and improve customer experiences.
  • Managing support requests for vendors, ensuring timely resolution of issues and effective communication.
  • Exhibiting strong time-management skills while utilizing centralized resources and adhering to company policies.

Vendor Relationship Management:
In this capacity, you will:

  • Establish and maintain strong relationships with vendors, acting as a trusted advisor for their inquiries and concerns.
  • Collaborate with internal teams to resolve vendor issues efficiently and effectively.
  • Educate vendors on best practices for success on the Amazon platform, leveraging available tools and growth opportunities.

Preferred Qualifications:
Candidates with the following qualifications will be favored:

  • 5+ years of experience in the e-commerce or retail industry.
  • 5+ years of experience in the Fashion or Fitness sectors.
  • Strong background in relationship management and negotiation.
  • Experience with analytical tools such as Tableau, Salesforce, and Oracle Business Intelligence.

Amazon is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, gender, disability, or any other legally protected status.

Compensation for this position varies based on geographic location and is reflective of the cost of labor in different markets. The total compensation package may include equity, sign-on bonuses, and a comprehensive range of benefits.

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