Client Success Strategist

2 weeks ago

Seattle, Washington, United States Amazon Full time

Mission: IT JUST WORKS

The IT Services (ITS) division is in search of a driven Customer Success Manager (CSM). In this pivotal role, you will be instrumental in fostering and managing partnerships across IT Services.

As a subject matter expert in partner services or products, you will lead strategic discussions, pinpoint areas for enhancement, and champion the voice of the customer.

Key Responsibilities:

  1. Become a subject matter expert on the designated product/service, contributing to its global development and operational success.
  2. Act as an extension of the service teams by acquiring in-depth knowledge of the service(s), offering insights and recommendations as services are launched and refined.
  3. Advocate for the services, support teams, and customers by making informed recommendations based on customer feedback, market trends, and industry knowledge.
  4. Maintain robust partnerships and ensure visibility on activities that affect customers or IT services, fostering trust through effective discussions and thorough analysis of issues and opportunities.
  5. Serve as a trusted advisor, guiding strategic conversations with key stakeholders to ensure business requirements are fulfilled and the customer journey is continuously enhanced.
  6. Coordinate cross-functional teams to align on business needs while connecting our IT framework with enterprise service owners on behalf of our customers.
  7. Identify opportunities for product/service enhancements that will elevate the end-customer experience and provide actionable recommendations.
  8. Build and sustain strong relationships with supporting teams, becoming a reliable resource and advocate for the product/service and its customers.
  9. Deliver regular business reviews to leadership, showcasing the product/service roadmap and progress.
  10. Embrace a customer-centric mindset, proactively addressing both expressed and unexpressed needs.
  11. Oversee portfolio management for the assigned product/service, focusing on strategic initiatives while managing tactical projects as necessary.

Basic Qualifications:

  • 5+ years of experience in program or project management.
  • Proficient in utilizing data and metrics to drive improvements.
  • Experience in owning program strategy, end-to-end delivery, and effectively communicating results to senior leadership.
  • Demonstrated success in business relationship management and customer-facing roles.
  • Exceptional communication and stakeholder management skills.
  • Strong understanding of IT services and the ability to navigate cross-functional teams.
  • Experience in developing and maintaining productive business partnerships.
  • Customer-focused mindset with a commitment to delivering outstanding experiences.
  • Adept at analyzing large datasets and translating findings into actionable strategies.
  • Comfortable engaging with senior leadership, demonstrating executive presence.
  • Global perspective.

Preferred Qualifications:

  • 4+ years of experience driving process improvements.
  • Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or a related field.

Amazon is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

  • Client Success Strategist

    2 weeks ago

    Seattle, Washington, United States Shiftboard Full time

    Job OverviewWe are seeking a proactive and results-oriented Client Success Strategist to enhance our exceptional customer success team. In this role, you will oversee a diverse portfolio of clients, concentrating on customer retention, satisfaction, and engagement. Your mission is to ensure clients derive maximum value from Shiftboard's workforce management...

  • Client Success Strategist

    2 weeks ago

    Seattle, Washington, United States Youreka Full time

    About Youreka:Youreka, a Dispatch company, stands as a premier Salesforce ISV partner and the leading Smart Forms application for Salesforce. We empower organizations to enhance their mobile workforce capabilities, thereby improving customer service and driving growth. Built on the Salesforce platform, the Youreka application operates seamlessly across...

  • Lead Marketing Strategist

    2 weeks ago

    Seattle, Washington, United States Point B Full time

    Point B is a consulting firm renowned for its expertise in business transformation and technology services, trusted by leading organizations worldwide. We are dedicated to creating significant impacts for our clients and harnessing technology to unlock human potential. Our mission is to expedite our clients' journey towards meaningful outcomes by integrating...

  • Data Strategist

    6 days ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Data Strategist to join our team at Amazon. As a Data Strategist, you will play a critical role in shaping the future of data and AI at Amazon, driving innovation and growth in the cloud data and AI space.Key ResponsibilitiesDrive data and AI modernization for large enterprise accounts, identifying opportunities...

  • Lead Marketing Strategist

    2 weeks ago

    Seattle, Washington, United States Stantec Full time

    Lead Marketing StrategistOverviewJoin a dynamic and innovative team at Stantec, where we prioritize operational excellence and foster a culture of collaboration. Our diverse workforce of over 28,000 professionals across the globe is dedicated to making a meaningful impact in the communities we serve.Your RoleAre you passionate about marketing and eager to...

  • Salon Success Partner

    1 week ago

    Seattle, Washington, United States Aveda Full time

    Aveda - Salon Growth StrategistThe Salon Growth Strategist is tasked with enhancing the performance of current Aveda Salons. This role involves collaborating with salon proprietors to achieve sales and revenue objectives by implementing brand strategies and promotional campaigns. The Growth Strategist must pinpoint opportunities for increasing product and...

  • Lead Human Resources Strategist

    2 weeks ago

    Seattle, Washington, United States Low Income Housing Institute Full time

    Job OverviewPosition Title: Lead Human Resources StrategistReports To: Director of Human ResourcesEmployment Type: Full-time ExemptCompensation Range: $80,000 – $100,000 AnnuallyLocation: On-SiteEmployee Benefits: Comprehensive medical, dental, and vision coverage, retirement plans, life insurance, long-term disability insurance, and paid sick leave....

  • Lead Customer Success Strategist

    2 weeks ago

    Seattle, Washington, United States QA Full time

    Senior Customer Success ManagerWe are a rapidly expanding organization dedicated to addressing the skills and talent requirements of major corporations. As a subsidiary of CVC Capital Partners, our portfolio includes renowned brands such as Cloud Academy and Circus Street.Experts in technology talent and educational services.Cloud Academy: A premier platform...

  • Client Success Specialist

    2 weeks ago

    Seattle, Washington, United States Youreka Full time

    About Youreka:Youreka, a Dispatch company, stands as a premier Salesforce ISV partner and the leading Smart Forms application for Salesforce. Our mission is to empower organizations to enhance their mobile workforce capabilities, thereby improving customer service and driving growth. Built on the Salesforce platform, the Youreka application is designed to...

  • Senior Marketplace Product Strategist

    2 weeks ago

    Seattle, Washington, United States Amazon Full time

    Join Our TeamThe Amazon Canada 3P team is on the lookout for a skilled and seller-focused Senior Marketplace Product Strategist to influence the evolution of our third-party marketplace.Your RoleAs a product strategist, you will be responsible for crafting strategies that establish economic frameworks through fees and incentives within the Canadian market...

  • Lead Financial Strategist

    2 weeks ago

    Seattle, Washington, United States Evertree Insurance LLC Full time

    About Evertree Insurance LLC:At Evertree Insurance, we are dedicated to transforming the insurance landscape through innovative technology and strategic growth. Backed by over $130 million from a leading private equity firm, we are a fast-growing independent insurance agency specializing in comprehensive personal lines insurance solutions for clients...

  • Lead Sales Strategist

    2 weeks ago

    Seattle, Washington, United States Dentsu Full time

    Company OverviewREMOTE OPPORTUNITIES AVAILABLE FOR U.S. CANDIDATESPosition ObjectiveAs a Lead Sales Strategist at Dentsu, your primary responsibility will be to cultivate strategic alliances and enhance relationships with a specific portfolio of Consumer Packaged Goods (CPG) brands. You will showcase the capabilities of our Retail Media Network to address...

  • Digital Marketing Strategist

    6 days ago

    Seattle, Washington, United States Aquent Full time

    About the RoleAquent is seeking an experienced Marketing Specialist to join our team as a Digital Marketing Strategist. As a key member of our marketing team, you will be responsible for developing and executing comprehensive marketing strategies to drive business growth and customer engagement.Key ResponsibilitiesMarketing Strategy Development: Develop and...

  • Client Success Specialist

    1 week ago

    Seattle, Washington, United States Targeted Talent Full time

    Position OverviewRole SummaryThe Client Success Specialist will play a pivotal role in ensuring our clients achieve their desired outcomes while utilizing our solutions. This position requires a proactive approach to managing client relationships and delivering exceptional service throughout the customer journey.Key ResponsibilitiesOversee project management...

  • Global Account Strategist

    1 week ago

    Seattle, Washington, United States Wesco Full time

    About the Role:We are seeking a highly skilled Global Account Strategist to join our team at Wesco. As a key member of our sales team, you will be responsible for maintaining executive-level client relationships at large multinational organizations and providing consultative selling to support strategic long-term objectives and profitability of the...

  • Client Success Professional

    1 week ago

    Seattle, Washington, United States Clarity LLC Full time

    Business Operations ManagerAt Clarity LLC, we are seeking a highly skilled Business Operations Manager to join our team. As a Business Operations Manager, you will play a critical role in ensuring that our schools are fully trained and supported in using our software to achieve their strategic priorities and operational goals.Key Responsibilities:Training...

  • Lead Product Strategist

    1 week ago

    Seattle, Washington, United States Gable Full time

    Job OverviewAbout Gable: Gable is an innovative startup based in Seattle, transforming the data landscape. Our platform focuses on data communication, change management, and collaboration, enabling developers to efficiently create and oversee data assets. We aim to bridge the divide between data creators and users, enhancing data quality. Emerging from...

  • Lead Customer Success Strategist

    2 weeks ago

    Seattle, Washington, United States Amazon Inc Full time

    Job Overview: We are seeking a Senior Customer Success Manager at Amazon Inc. This position is focused on enhancing customer satisfaction and driving growth for our key Retail partners. This role requires candidates to hold a Bachelor's Degree and is open to individuals with a strong background in customer relationship management. Job openings in this sector...

  • Lead Financial Strategist

    2 weeks ago

    Seattle, Washington, United States Addison Group Full time

    Position: Lead Financial Strategist Location: Seattle, WA Compensation: $115,000 - $125,000 / year (Dependent on Experience) + potential annual bonus Internal Job ID: Our client, a well-established engineering and infrastructure design firm in Seattle, is known for its commitment to quality and stability. With extensive industry experience, they focus on...

  • Client Success Specialist I

    2 weeks ago

    Seattle, Washington, United States PayScale Full time

    Key Responsibilities for a Client Success Specialist I: Facilitate quarterly reviews with clients to guarantee they are deriving optimal benefits from their Payscale subscription. Oversee the complete renewal process for our current clientele. Actively assess the health metrics of clients and engage at critical stages of their journey. Possess a thorough...