Lead Customer Success Strategist

2 weeks ago


Seattle, Washington, United States QA Full time

Senior Customer Success Manager

We are a rapidly expanding organization dedicated to addressing the skills and talent requirements of major corporations. As a subsidiary of CVC Capital Partners, our portfolio includes renowned brands such as Cloud Academy and Circus Street.

  • Experts in technology talent and educational services.
  • Cloud Academy: A premier platform offering specialized training in cloud and technology.
  • Circus Street: A global leader in commercial skills training, including digital marketing and e-commerce.

With impressive annual revenue and consistent growth, we stand at the forefront of the learning and e-learning industry. The Senior Customer Success Manager position entails managing key client accounts, enhancing platform usage, ensuring customer satisfaction, and driving revenue growth.

Key Responsibilities:

  • Client Onboarding & Training
  • Customer Success Strategy Development
  • Learning Strategy Implementation
  • Relationship Management
  • Platform Utilization Enhancement
  • Value Management
  • Revenue Retention & Renewal Strategies
  • Growth Strategy Formulation
  • Financial Oversight

Ideal Candidate Profile:

  • Relevant Experience
  • Essential Skills
  • Industry Knowledge
  • Curiosity & Commitment to Learning

Background:

  • Proven experience in managing customer relationships across various functions.
  • History with leading technology firms and SaaS companies.

Why Join Us?

  • Competitive Compensation & Benefits
  • Commitment to Diversity, Equity & Inclusion

Travel: Monthly customer visits required.

Benefits: Our offerings include a competitive base salary, performance-based incentives, vacation and sick leave, volunteer days, professional development opportunities, holidays, 401k matching, and comprehensive medical, dental, and vision coverage.

We are an equal opportunity employer dedicated to fostering equality and diversity in the workplace.



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