Support Services Coordinator
3 weeks ago
Job Description Summary
This Support Services Coordinator position is responsible for managing member system issues, providing technical support, updating the organization's website, coordinating events, and performing administrative tasks.
The successful candidate will be proficient in hybrid work tools, possess excellent communication skills, and demonstrate a strong commitment to customer service.
Key Responsibilities
- Member System Management: Develop proficiency with our Association Member System to address platform issues, troubleshoot errors, and ensure timely resolution to support member needs, renewals, and registrations.
- Member Support: Proactively resolve technical or account-related issues and provide clear guidance to members.
- Website Management: Update and maintain the organization's website by posting news, event information, member resources, and other relevant content.
- Event Coordination: Assist in planning and executing meetings, conferences, and fundraising events.
- Administrative Tasks: Maintain organizational databases, manage incoming and outgoing mail, assist in committee meeting scheduling, and handle routine office duties.
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