Brunch Service Manager

2 weeks ago


Arlington Heights, Illinois, United States Scratchboard Kitchen Full time

Position Overview: Responsible for overseeing the front-of-house operations during brunch service, ensuring exceptional hospitality for all patrons.

This position entails complete leadership over brunch operations, including recruitment, training, and development of staff in preparation for peak seasons. Collaboration with fellow front-of-house managers, ownership, and kitchen leadership is essential to enhance the overall success of dinner service. Performance metrics will include sales results, cost management (labor, food, and beverage), guest satisfaction, and staff retention.

About Scratchboard Kitchen: A cozy dining establishment accommodating approximately 70 guests, with additional outdoor seating available during warmer months. The menu emphasizes local, seasonal produce and showcases the culinary skills of Executive Chef Grace Goudie, who brings experience from renowned kitchens. This role presents a unique opportunity to contribute at a management level as the restaurant expands its offerings.



Key Responsibilities:

  • Prepare the restaurant for a seamless brunch service.
    • Activate lighting, music, and climate control as necessary.
    • Inspect all areas of the restaurant to ensure cleanliness and readiness.
    • Designate server sections on the floor plan.
    • Assign closing duties to staff members.
    • Conduct pre-shift meetings with team members to discuss reservations, special menu items, and upcoming events.
  • Manage daily front-of-house operations, including reservations and table arrangements.
  • Work closely with front-of-house staff, providing direction to ensure that the hospitality experience at Scratchboard Kitchen exceeds expectations.
    • Engage with guests to ensure high-quality service and gather feedback.
  • Circulate throughout the dining area to monitor service quality and guest satisfaction.
  • Address and resolve customer feedback and complaints promptly.
  • Oversee closing procedures to ensure a smooth transition for the next business day.
    • Verify completion of closing checklists for all staff roles.
    • Inspect the entire restaurant for cleanliness and preparation for the following day.
    • Reconcile cashouts and ensure accuracy in financial transactions.
    • Complete necessary administrative tasks and ensure compliance with health regulations.
    • Assist with hiring and training as required.
    • Coordinate events and private parties in collaboration with the catering manager.

Required Skills:
  • Leadership and team motivation capabilities.
  • Collaborative problem-solving approach.
  • Resourcefulness and adaptability.
  • Commitment to hospitality excellence and professionalism.
  • Ability to maintain composure in high-pressure situations.
  • Strong communication skills with both front-of-house and back-of-house teams.

Compensation: Salary commensurate with experience; opportunities for performance-based raises and bonuses.
Benefits & Perks: Health Insurance, optional Vision & Dental Insurance, Paid Time Off, Dining Discounts.

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