Brunch Service Manager

2 weeks ago


Arlington Heights, Illinois, United States Scratchboard Kitchen Full time

Position Overview: Responsible for overseeing front-of-house operations during brunch hours, ensuring exceptional service for all patrons.

This position entails comprehensive leadership of brunch operations, including recruitment, training, and mentoring of staff. The role collaborates closely with fellow front-of-house managers, ownership, and kitchen leadership to enhance the overall dining experience. Key performance indicators will include sales metrics, effective cost management (labor, food, and beverage), guest satisfaction, and employee retention.

About Scratchboard Kitchen: A cozy dining establishment accommodating approximately 70 guests, with additional outdoor seating available during warmer months. The menu emphasizes local and seasonal produce, showcasing the culinary talents of Executive Chef Grace Goudie, who brings her experience from renowned kitchens to elevate the dining experience in the area.



Key Responsibilities:

  • Prepare the restaurant for a seamless brunch service.
    • Activate ambiance settings such as lighting and music.
    • Inspect all areas of the restaurant to ensure cleanliness and readiness.
    • Allocate server sections and assign closing duties.
    • Conduct pre-shift meetings with staff to discuss reservations, menu highlights, and special notes.
  • Manage daily front-of-house operations, including reservations and table arrangements.
  • Work collaboratively with front-of-house staff, providing guidance to ensure service quality meets and exceeds guest expectations.
    • Engage with guests throughout their visit to gather feedback and ensure satisfaction.
  • Monitor service quality by interacting with guests and addressing any concerns promptly.
  • Oversee closing procedures to ensure readiness for the next operational day.
    • Verify completion of all closing tasks by staff.
    • Conduct a thorough cleanliness check of the restaurant.
    • Reconcile cash transactions and ensure financial accuracy.
    • Review employee time records for correctness.
  • Ensure adherence to health regulations and safety standards.
  • Handle administrative duties as required.
  • Participate in hiring and training processes as necessary.
  • Assist in coordinating events and private functions in collaboration with the events manager.

Required Skills:
  • Leadership capabilities with a focus on team motivation.
  • Collaborative problem-solving approach.
  • Resourcefulness in managing operational challenges.
  • Commitment to hospitality excellence and professionalism.
  • Ability to maintain composure in high-pressure situations.
  • Strong communication skills with both front-of-house and back-of-house teams.

Compensation: Salary commensurate with experience; opportunities for performance-based raises and bonuses.
Benefits & Perks: Health Insurance, optional Vision & Dental coverage, Paid Time Off, and Dining Discounts.

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