Brunch Service Supervisor

1 week ago


Arlington Heights, Illinois, United States Scratchboard Kitchen Full time

Position Overview: Responsible for overseeing the front-of-house operations during brunch hours, ensuring exceptional service and guest satisfaction.

This position entails complete leadership over brunch operations, including the recruitment, training, and development of staff to prepare for peak service periods. Collaboration with fellow management and kitchen teams is essential to enhance the overall dining experience. Key performance indicators will include sales metrics, effective cost management, guest feedback, and employee engagement.

About Scratchboard Kitchen: A cozy dining establishment accommodating approximately 70 patrons, with additional outdoor seating during warmer months. The menu emphasizes fresh, locally sourced ingredients, showcasing the culinary talents of Executive Chef Grace Goudie, who brings a wealth of experience from renowned kitchens. This role presents a unique opportunity to contribute to the growth of our brunch service.



Key Responsibilities:

  • Prepare the restaurant for efficient brunch service.
    • Manage ambiance settings, including lighting and music.
    • Conduct thorough inspections of all dining areas to ensure cleanliness and readiness.
    • Allocate server sections and assign duties.
    • Lead pre-shift meetings to discuss reservations, menu highlights, and operational updates.
  • Oversee daily front-of-house operations, including reservation management and table arrangements.
  • Guide and support front-of-house staff to ensure that service standards are consistently met and exceeded.
    • Engage with guests to gather feedback and ensure a high-quality experience.
  • Monitor service quality throughout the shift, addressing any issues promptly.
  • Handle customer feedback and resolve complaints efficiently.
  • Close the restaurant and prepare for the following day.
    • Ensure completion of all closing checklists for staff.
    • Conduct a thorough cleanliness check of the premises.
    • Reconcile cash and manage financial transactions accurately.
    • Review employee time records for accuracy.
  • Ensure compliance with health regulations and safety standards.
  • Perform administrative duties as required.
  • Assist in hiring and training processes as necessary.
  • Coordinate special events and private functions in collaboration with the events manager.

Required Skills:
  • Strong leadership abilities and team motivation skills.
  • Collaborative mindset with effective problem-solving capabilities.
  • Resourceful and adaptable.
  • Commitment to hospitality excellence and professionalism.
  • Ability to maintain composure in high-pressure situations.
  • Effective communication skills with both front-of-house and back-of-house teams.

Compensation: Salary commensurate with experience; opportunities for performance-based raises and bonuses.
Benefits: Health Insurance, Vision & Dental Insurance options, Paid Time Off, Dining Discounts.

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