Customer Service Specialist

2 weeks ago


Concord, North Carolina, United States Camping World Full time

At Camping World, we take pride in fostering a workplace where our team members are genuinely passionate about their roles.

Our commitment lies in delivering exceptional service and maintaining a customer-centric approach.

We are currently in search of a Customer Service Specialist to enhance our dynamic team. In this role, you will be primarily tasked with initiating and managing requests for repair services while providing essential administrative support to the Service Department. You will also ensure that customers are kept informed about the progress of their service requests. Your dedication will be rewarded through a competitive, commission-based compensation structure.

Key Responsibilities:

  • • Identify specific product requirements and services by engaging directly with customers
  • • Recommend additional services to boost average transaction values
  • • Provide cost estimates for designated services prior to scheduling
  • • Keep customers updated on the status of their service requests

Qualifications:

  • • A minimum of one year of relevant service experience is preferred
  • • Familiarity with RV products or the camping lifestyle is advantageous
  • • Proficient in using computers and conducting online research
  • • Strong organizational and follow-up skills are essential
  • • Ability to adhere to departmental policies and procedures
  • • Valid driver's license is required
  • • Capability to lift up to 25 lbs and/or move up to 50 lbs with assistance
  • • Willingness to engage in prolonged periods of standing, bending, and other physical activities

Compensation Overview:

The compensation for this position takes into account various factors, including skills, experience, and organizational needs. It is common for new hires to start below the maximum range for their role. The estimated annual variable compensation for this position ranges from $25,000 to $35,000.

Hourly Pay Range:

$18.00 - $21.38

If you thrive in a fast-paced environment and enjoy collaborating with enthusiastic team members, you will find a fulfilling career with us.

Full-time employees are offered a comprehensive benefits package, including medical, dental, vision, paid time off, and a 401k plan. Part-time employees have access to dental and vision coverage.

We are proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace. Our policy prohibits discrimination against any applicant or employee based on various protected characteristics.



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