Customer Service Representative

7 days ago


Concord, North Carolina, United States Naman Hotels Full time
About the Role

Naman Hotels is seeking a highly skilled and customer-focused Guest Services Agent to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are met.

Key Responsibilities
  • Maintain and promote a positive and welcoming atmosphere at all times.
  • Welcome and serve guests in a courteous, efficient, and friendly manner, both face-to-face and over the phone.
  • Demonstrate excellent communication and interpersonal skills to effectively interact with guests, colleagues, and management.
  • Accurately handle cash and charges, and maintain a high level of attention to detail in all aspects of your work.
  • Work effectively under pressure, handling multiple tasks and responsibilities in a fast-paced environment.
  • Provide exceptional customer service, resolving guest complaints and concerns in a professional and courteous manner.
  • Collaborate with colleagues to achieve team goals and objectives, and contribute to a positive and supportive work environment.
Requirements
  • Ability to communicate effectively in English (speak, read, write) with guests, colleagues, and management.
  • Ability to work accurately and efficiently, with a high level of attention to detail and a strong focus on quality.
  • Ability to work well under pressure, handling multiple tasks and responsibilities in a fast-paced environment.
  • Ability to provide exceptional customer service, resolving guest complaints and concerns in a professional and courteous manner.
  • Ability to work effectively as part of a team, collaborating with colleagues to achieve team goals and objectives.
About Naman Hotels

Naman Hotels is a leading hotel management company that offers numerous opportunities for growth and success in the hospitality industry. We are committed to the personal growth and achievement of each individual employee, and offer a range of benefits and perks to support our team members in their careers.



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