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Customer Service Specialist

2 months ago

Concord, North Carolina, United States Lowes Foods Full time

Job Summary:

We are seeking a highly motivated and customer-focused Deli Department Associate to join our team at Lowes Foods. As a Deli Department Associate, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests.

Key Responsibilities:

  • Customer Service: Provide polite, friendly greetings and interactions with all guests, ensuring a welcoming and inclusive environment.
  • Product Preparation: Prepare product for sale, including frying, cutting, slicing, weighing, and pricing, to ensure high-quality products for our guests.
  • Inventory Management: Maintain product levels, quality, and freshness, ensuring that our shelves are always stocked and our guests have access to a wide variety of products.
  • Sanitation and Safety: Maintain sanitation standards in the cooler, freezer, prep area, and sales area, ensuring a clean and safe environment for our guests and team members.
  • Communication: Communicate guest requests to management and communicate temperature breakdowns to supervisors, ensuring that our team is informed and able to respond to guest needs.
  • Supply Management: Keep the supply area neat, clean, and tidy at all times, ensuring that our team has access to the resources they need to succeed.
  • Additional Duties: Perform all other duties as assigned by management, including front porch duties and announcing specials and sale information on the PA system.

Requirements:

  • Personality: Friendly, outgoing personality with excellent communication and guest service skills.
  • Teamwork: Ability to work well with others, including team members and management.
  • Physical Demands: Ability to lift 25 lbs. consistently and 50 lbs. occasionally, as well as bend, kneel, and stand for extended periods of time.
  • Qualifications: Must be at least 18 years old and have effective communication, guest service, and selling skills.