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Customer Service Representative

2 months ago

Concord, North Carolina, United States Lowes Foods Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the Deli Department at Lowes Foods. As a key member of our sales floor team, you will be responsible for providing exceptional guest service, maintaining a clean and organized work environment, and supporting the overall success of our store.

Key Responsibilities
  • Guest Service: Provide polite, friendly greetings and interactions with all guests, ensuring a positive shopping experience.
  • Product Knowledge: Explain product offerings, ingredients, flavors, and menu items to guests, and actively provide samples as needed.
  • Product Preparation: Efficiently prepare product for sale, including frying, cutting, slicing, weighing, pricing, and cooking.
  • Inventory Management: Maintain product levels, quality, and freshness according to station guidelines, and communicate any issues to management.
  • Sanitation and Safety: Maintain sanitation standards in the cooler, freezer, prep area, and sales area, and report any temperature or product breakdowns to supervisor.
  • Communication: Communicate guest requests to management and/or satisfy requests in a timely manner, and keep supply and work areas neat, clean, and tidy at all times.
  • Teamwork: Work well with others, including team members and management, to achieve store goals and objectives.
Requirements
  • Age: Must be at least 18 years old.
  • Physical Demands: Ability to lift 25 lbs. consistently and 50 lbs. occasionally, and bend, kneel, and stand for extended periods of time.
  • Communication Skills: Effective communication, customer service, and selling skills.
  • Education: High school diploma or equivalent.