Customer Engagement Specialist
2 weeks ago
KnowHireMatch is a leading manufacturer and distributor specializing in food products and components.
Key Responsibilities:
- Provide comprehensive support to the designated outside sales team across the United States, striving to achieve or surpass monthly sales targets.
- Process incoming orders efficiently.
- Engage with both existing and prospective customers.
- Maintain and update the customer information database diligently.
- Handle inbound communications from the sales team and customers, including calls and emails, to facilitate product orders, provide product information, and assist with upselling and shipment tracking.
- Collaborate closely with warehouse and accounting departments to address any shipping and financial inquiries.
- Respond promptly to inquiries from customers and the sales team regarding orders, delivery timelines, product quality, and availability.
- Manage customer concerns effectively.
- Assist in product training initiatives.
Qualifications:
- Minimum of 2 years of experience in the food industry.
- Solid understanding of sales processes and dynamics.
- Strong commitment to delivering exceptional customer service.
- Able to thrive in a fast-paced work environment.
- Excellent interpersonal skills, with the ability to quickly establish rapport with customers and the sales team.
- Proficient in word processing software and data entry.
Work Environment:
Position requires 100% on-site presence.
Benefits:
- Competitive salary range of $55,000 - $65,000.
- Comprehensive company health plan including Health, Dental, and Vision coverage.
- 401(k) plan with a 3% match.
- Paid holidays and vacation time.
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