Customer Engagement Specialist

2 weeks ago


Concord, North Carolina, United States KnowHireMatch Full time
Company Overview:

KnowHireMatch is a leading manufacturer and distributor specializing in food products and components.

Key Responsibilities:

  • Provide comprehensive support to the designated outside sales team across the United States, striving to achieve or surpass monthly sales targets.
  • Process incoming orders efficiently.
  • Engage with both existing and prospective customers.
  • Maintain and update the customer information database diligently.
  • Handle inbound communications from the sales team and customers, including calls and emails, to facilitate product orders, provide product information, and assist with upselling and shipment tracking.
  • Collaborate closely with warehouse and accounting departments to address any shipping and financial inquiries.
  • Respond promptly to inquiries from customers and the sales team regarding orders, delivery timelines, product quality, and availability.
  • Manage customer concerns effectively.
  • Assist in product training initiatives.

Qualifications:

  • Minimum of 2 years of experience in the food industry.
  • Solid understanding of sales processes and dynamics.
  • Strong commitment to delivering exceptional customer service.
  • Able to thrive in a fast-paced work environment.
  • Excellent interpersonal skills, with the ability to quickly establish rapport with customers and the sales team.
  • Proficient in word processing software and data entry.

Work Environment:

Position requires 100% on-site presence.

Benefits:

  • Competitive salary range of $55,000 - $65,000.
  • Comprehensive company health plan including Health, Dental, and Vision coverage.
  • 401(k) plan with a 3% match.
  • Paid holidays and vacation time.


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