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Customer Service Representative

2 months ago

Concord, North Carolina, United States Lowes Foods Full time

Job Summary:

We are seeking a highly motivated and customer-focused Barista Clerk PT to join our team at Lowes Foods. As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining a clean and welcoming store environment, and supporting the sales and merchandising efforts of our store.

Key Responsibilities:

  • Provide exceptional customer service: Engage with customers, respond to their needs, and provide personalized recommendations to drive sales and customer satisfaction.
  • Maintain a clean and organized store environment: Ensure that the store is clean, well-organized, and free of clutter, and that all equipment and fixtures are in good working order.
  • Support sales and merchandising efforts: Participate in visual merchandising, maintain accurate inventory levels, and support the sales team in achieving sales goals.
  • Perform product preparation and receiving: Prepare and receive products, including coffee and other beverages, and ensure that they are properly stored and displayed.
  • Perform cleaning tasks and sanitation: Clean and sanitize the store, including equipment and fixtures, to maintain a clean and safe environment.
  • Perform PA announcements: Make announcements to customers and staff as needed.
  • Perform other duties as assigned: Assist with other tasks and responsibilities as needed to support the store team.

Requirements:

  • Excellent customer service skills: Ability to provide exceptional customer service and respond to customer needs.
  • Ability to work in a fast-paced environment: Ability to work in a fast-paced environment and adapt to changing circumstances.
  • Physical ability: Ability to lift 25 lbs. consistently and 50 lbs. occasionally, and to stand for extended periods of time.
  • Communication skills: Ability to communicate effectively with customers, staff, and management.
  • Teamwork: Ability to work collaboratively with the store team to achieve sales and customer satisfaction goals.