Customer Relationship Banker

2 weeks ago


Mount Airy, North Carolina, United States First Community Bank Full time
Job Overview

At First Community Bank, we are dedicated to enhancing our community, striving to improve the environments where we live and work every day. Our commitment to "community banking" allows employees to make a meaningful impact through various company-sponsored initiatives, including paid volunteer time, matching gifts for charitable donations, and active participation in community events. Our comprehensive wellness program encourages employees and their families to pursue healthier lifestyles, providing the motivation and resources needed to succeed. With over 50 locations across multiple states, First Community Bank offers competitive benefits alongside the personalized service that reflects our deep understanding of the community.

Key Responsibilities:

The Customer Relationship Banker will:

  • Build and nurture positive relationships with clients, ensuring timely responses to inquiries and effective resolution of issues to maximize customer satisfaction.
  • Educate and recommend new banking products tailored to client needs.
  • Provide clients with detailed information regarding their accounts, including balances, account statuses, and transaction histories.
  • Adhere strictly to all bank policies, procedures, and regulatory requirements while performing job duties.
  • Safeguard client confidentiality and ensure information is utilized solely for official purposes.
  • Enhance the banking experience for clients by ensuring prompt service and addressing all banking challenges efficiently.
  • Conduct engaging sales presentations that lead to appropriate account recommendations and encourage client business.
  • Promote the Tell-A-Friend program by enthusiastically distributing coupons during customer interactions.
  • Assist clients in understanding both in-person and digital banking options, helping them choose the channels that best fit their preferences.
  • Encourage the use of technology among retail and business clients by actively utilizing the convenience channels offered by First Community Bank, thereby becoming a better advocate for our services.
  • Open new accounts and manage existing ones according to operational procedures, ensuring all necessary documentation is collected and stored appropriately.
  • Minimize deposit exceptions and address any issues promptly to prevent account closure due to documentation discrepancies.
Qualifications:
  • High school diploma or equivalent.
  • One to five years of experience in the banking sector.
  • Exceptional listening skills, demonstrating the ability to understand and respond to others effectively.
  • Patience and a willingness to assist others in problem-solving while maintaining a positive demeanor.
  • Proven track record of delivering outstanding customer service.
  • Proficiency in banking platforms and common office software.
  • Strong verbal and written communication abilities.
  • Excellent negotiation skills with the capacity to influence others.
  • Meticulous attention to detail.
  • Ability to lift up to 25 pounds occasionally and to stand for extended periods.
  • Capability to sit in front of a computer for prolonged durations.


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