Inside Sales Representative

4 days ago


Mount Airy, North Carolina, United States Insteel Industries Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as an Inside Sales Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing orders, and managing customer relationships.

Key Responsibilities
  • Act as a liaison between internal and external customers, including sales teams, logistics, and production departments.
  • Process customer orders accurately and efficiently, ensuring timely delivery and resolution of any issues.
  • Manage customer complaints and claims in a professional and courteous manner.
  • Prepare and maintain reports as requested by management.
  • Develop and maintain strong relationships with customers, understanding their needs and providing solutions to meet their requirements.
Requirements
  • Minimum High School Diploma (or equivalent); Associate degree preferred.
  • A minimum of 2 years work-related experience in sales, customer service, or a related field.
  • Excellent phone and communication skills, with the ability to work in a fast-paced environment.
  • Proficient in Microsoft Office Suite, including Excel, Word, and Outlook.
  • Ability to manage multiple priorities and work effectively in a team environment.
What We Offer
  • Competitive base pay with bonus eligibility based on company performance.
  • Opportunity for professional growth and development.
  • Paid time off, including holidays and vacation.
  • Excellent benefits package, including medical, dental, vision, and 401(k) with match.

Insteel Industries is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified individuals who share our values and are passionate about delivering exceptional customer service.



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