Retail Operations Manager

2 weeks ago

Mount Airy, North Carolina, United States UScellular Full time
About This Role


If you are passionate about overseeing a business that thrives on integrity and fostering a workplace where employees enjoy coming to work, consider a career with UScellular.


As a leader responsible for potentially multiple store locations, your commitment to nurturing a culture of trust and respect—core values of our "Dynamic Organization"—will motivate your team of associates to deliver an exceptional customer experience consistently.

Your sharp business acumen, organizational capabilities, and ability to cultivate strong relationships within your team will ensure seamless store operations.

This focus will empower your associates to concentrate on our primary objective—listening to and understanding our customers to meet their needs with excellence.


Above all, your inspirational leadership will guide your team to achieve and surpass their targets. You will prioritize the development of future leaders within your sales team while effectively communicating key company objectives and monitoring weekly and monthly performance metrics.


To qualify, you should possess the fundamental educational requirements—a high school diploma or equivalent is necessary, while an associate's degree or higher will be advantageous.

You should be prepared to provide examples of how you have met your goals during your previous three to five years in sales, along with your experience in team leadership.

Specifically, we are interested in hearing how your leadership will enable associates to serve our customers with excellence, assisting them in selecting the products and services that best suit their needs.


As a company with a national presence, you should be open to relocation opportunities if you aspire to advance your career with UScellular.

A crucial element of your success will be your demonstrated ability to make sound business decisions.

Your knowledge of the wireless industry will provide you with the background necessary to offer leadership and expertise that benefits both our associates and customers.


As a leader with a track record of driving outstanding business results, you will understand what it takes "to be the best" in order to deliver exceptional service.


Do you prefer to work in an environment where you are respected, trusted, and empowered to make the necessary business decisions to delight customers and develop associates and leaders? At UScellular, we believe in achieving higher goals by focusing on the potential within our associates.


You can rely on us for the rewards, recognition, and teamwork that make our company a place where employees love to work.


Salary Range: $80,150 / yearly


Minimum Requirements:

  • High school diploma or state equivalency certification required; college degree preferred
  • Two or more years of leadership experience required; one or more years of experience with direct reports required
  • Experience in a fast-paced retail sales environment is required
  • Passion for leading and developing other leaders and associates required
  • Ability to effectively manage multiple priorities and deadlines required
  • Ability to communicate information and ideas clearly and succinctly, both written and verbally, required
  • Working knowledge of PC Windows applications required; technical savvy with wireless devices preferred
  • Experience giving back to local communities through philanthropy and involvement in local organizations preferred


Benefits:

Associates have access to healthcare benefits (medical, dental, and vision), retirement plans (a 401(k) plan with company match and a pension plan funded by the company), Paid Parental Leave (6 weeks after 6 months of employment), Basic Life Insurance (if eligibility requirements are met), Education Assistance (after 3 months of employment), paid Vacation Days (15 days accrued per year for full-time/6 days accrued per year for part-time), paid Sick/Care-Giver Days (6 days accrued per year), and seven paid national holidays and one floating holiday, among others. Short Term Disability (after 6 months of employment) and Term Disability (180-day waiting period) coverage is also available for full-time associates. Associates scheduled to work under twenty hours per week or for a limited term are eligible for medical plans and retirement plans (a 401(k) plan with company match and a pension plan funded by the company).

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