IT Field Support Specialist

1 week ago


San Francisco, California, United States Chelsea Technologies Full time
Job Description

**Job Summary**

Chelsea Technologies is seeking a highly skilled and passionate IT Field Support Specialist to join our dynamic team. As a Level 2 Field Support Engineer, you will be responsible for providing exceptional technical support to our clients in the San Francisco area.

Key Responsibilities:

  • Provide technical support to clients in a fast-paced and challenging environment.
  • Install, configure, and troubleshoot hardware and software solutions supporting critical business functions.
  • Deploy and manage Microsoft Autopilot for device deployment and management.
  • Utilize Microsoft Intune for device and application management, ensuring security and compliance.
  • Implement and manage JAMF for Apple device management.
  • Develop and maintain automation scripts to streamline IT processes and improve efficiency.
  • Provide support for conferencing systems, including Teams and Zoom.
  • Perform deskside support for Zoom soft phone, network printers, and workstation peripherals.
  • Document all activities, including daily reporting, SOPs, tickets, time entries, expense entries, and weekly timesheets.
  • Communicate technical information to technical and non-technical audiences.

Requirements:

  • Proven experience in IT support and management.
  • Strong problem-solving skills and the ability to think quickly and creatively.
  • Excellent communication skills, both written and verbal.
  • Ability to handle multiple tasks and prioritize effectively.
  • Strong interpersonal skills and the ability to work well with VIP clients and team members.
  • Proficiency in Windows 11 Pro and Mac OS Sonoma.
  • Experience with Microsoft M365 Suite (BP, E3, E5), Microsoft Teams, Microsoft Co-Pilot, Slack, DocuSign, and Adobe Pro.
  • Knowledge of Microsoft Dynamics or Oracle NetSuite, Portfolio Management Systems, Rippling HR Software, and Snowflake is a plus.
  • Expertise in Microsoft Entra-ID, Microsoft Authenticator, Microsoft Intune, Microsoft Purview, Microsoft Sentinel (SIEM), JAMF, CrowdStrike, Proofpoint, 1Password, Zscaler, Axonius, 24x7 SOC with SIEM, MAM, Microsoft 365 Suite Backup, and Cyber CNS.
  • Proficiency in ConnectWise RMM, HaloITSM, and IT Glue Documentation.

Preferred Qualifications:

  • Microsoft Certifications and/or any other IT related certifications are a plus.
  • Past MSP Experience is a plus.

Education:

  • Bachelor's degree in IT or equivalent work experience.

Language: English (en-US)



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