Customer Support Specialist

1 week ago


San Diego, California, United States U.S. Legal Support Full time
Job Overview

Are you passionate about delivering exceptional customer service and possess strong communication skills? Do you enjoy troubleshooting and assisting others?

U.S. Legal Support is looking for a Customer Support Specialist who demonstrates excellent listening abilities, attention to detail, and proficient problem-solving skills. The responsibilities of the Customer Support Specialist include engaging with clients through various communication channels to assist in resolving their concerns.

If you embody these traits, we invite you to consider joining our dedicated legal service team.

Key Responsibilities:

  • Handle customer inquiries via phone with professionalism, ensuring the highest standard of service.
  • Collaborate with other departments to gather necessary information for addressing customer queries or resolving issues.
  • Respond to customer email inquiries efficiently, managing each request from initiation to resolution.
  • Coordinate resources for service needs and ensure follow-through until completion.
  • Provide support to the office coordinator, including covering the front desk as required.
  • When interacting with clients, welcome them, facilitate virtual meetings, manage documentation, and assist with exhibits.

Benefits:

We offer our Customer Support Specialist a range of family and pet-friendly benefits, including health coverage, dental and vision plans, parental leave, identity protection services, engaging activities, and more.

Qualifications:

The ideal candidate for the Customer Support Specialist role should have a minimum of three years of relevant experience. A high school diploma or equivalent is mandatory, and prior administrative or office experience is advantageous.

Important Note:

This position requires a thorough background check, including a minimum of ten years of verifiable work and education history. All information provided must be accurate and verifiable. Employment is contingent upon a successful background check.



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