Administrative Coordinator/Scheduling Specialist
1 week ago
Gardenmasters of SWFL, a leading lawn and pest control company, is seeking a dedicated Administrative Assistant/Scheduler to manage our busy scheduling operations.
Key Responsibilities:
- Scheduling and Coordination: Assist the service department through scheduling of service calls, daily recurring technician routes, and responding to customer inquiries.
- Administrative Support: Provide general administrative support with various HR Projects, including creating correspondence and maintaining filing systems.
- Customer Service: Provide exceptional customer service to our customers through front desk reception duties, including answering multi-line phone systems and greeting walk-in customers and staff.
Essential Duties and Responsibilities:
- Provide excellent customer service when answering phone calls and working with internal staff.
- Schedule using our internal systems, including WorkWave Pestpac Lite and QuickBooks.
- Maintain Technician schedules daily.
- Type correspondences and organize files electronically.
- Establish and maintain filing systems for easy information retrieval.
- Assist office staff on projects as needed.
- Help facilitate billing information on assigned jobs.
- Perform miscellaneous office tasks, such as photocopying, faxing, and filing, along with various HR tasks.
- Update and maintain calendars.
- Follow up on concerns as appropriate.
- Assist internal customers (employees) with scheduling, calls, and other administrative needs.
- Communicate effectively with customers and staff members to ensure maximum efficiency.
- Communicate any problems or issues with the appropriate staff.
- Perform other tasks as assigned by supervisors/manager.
Requirements:
- Excellent Communication Skills: Clear and courteous communication, both verbal and written.
- Problem-Solving Abilities: Capacity to identify and resolve scheduling conflicts and challenges.
- Customer Service Orientation: Friendly and professional demeanor when interacting with visitors and colleagues.
- Organization: Ability to multitask and prioritize tasks efficiently in a fast-paced environment.
- Attention to Detail: Accuracy in handling administrative tasks and relaying messages.
- Tech Proficiency: Proficiency in Microsoft Office Suite, including Excel, and basic office equipment operation.
- Reliability: Punctuality and dependability are essential for this role.
- Team Player: Willingness to collaborate with colleagues and contribute to a positive work environment.
- Previous Experience: Prior experience in scheduling, administrative support, receptionist roles, or customer service positions is preferred.
- High School Diploma: A high school diploma or equivalent qualification is required; additional education or training in office administration is advantageous.
- QuickBooks: Experience preferred.
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