Healthcare Receptionist and Scheduler
2 weeks ago
Reports To: Operations Manager of Radiology Center
FLSA Status: Non-Exempt
Position Type: Full-Time
Work Schedule: Monday – Friday, 40 hours/week, 8:30 a.m. - 5:00 p.m. Occasionally may cover the 9:30 a.m. - 6:00 p.m. shift.
Direct Reports: None
Role Summary:
The Healthcare Receptionist and Scheduler is responsible for performing essential clerical duties, including answering phone calls, welcoming patients and visitors, and efficiently scheduling appointments.
Key Responsibilities:
- Greet and assist all patients and visitors, either in person or via phone, with a courteous and customer-oriented approach.
- Register new patients and update existing patient records by gathering comprehensive personal and insurance information.
- Collect co-payments, deductibles, and co-insurance from patients, ensuring accurate record-keeping in the database.
- Facilitate patient flow by notifying technicians of patient arrivals, managing delays, and maintaining communication with patients and radiology staff.
- Enhance patient satisfaction and optimize provider time by scheduling appointments through the electronic medical records (EMR) system.
- Provide comfort to patients by addressing their concerns and answering questions proactively.
- Respond to inquiries from patients, prospective patients, and visitors in a professional manner.
- Maintain compliance with HIPAA regulations and ensure patient confidentiality by securing protected health information.
- Keep the reception area organized and presentable.
- Perform additional duties as assigned by the supervisor.
- Adhere to all company policies and procedures.
Qualifications:
Education:
- High School Diploma or equivalent required.
Experience:
- 1 – 2 years of experience in a medical office setting preferred.
Certifications:
- Medical Administrative Assistant Certification is preferred.
Skills:
- Familiarity with office procedures and patient check-in processes.
- Understanding of medical terminology related to patient insurance and billing.
- Experience in processing patient payments and insurance claims.
- Proficient typing skills (minimum 40 WPM) and computer literacy, including Microsoft Office.
- Ability to learn and navigate electronic medical record (EMR) systems.
Competencies:
- Strong customer service orientation with the ability to engage with diverse individuals.
- Collaborative team player focused on achieving common goals.
- Attention to detail and ability to manage multiple tasks efficiently.
- Effective verbal and written communication skills.
- Self-motivated with the ability to prioritize tasks independently.
Physical Requirements:
- Ability to perform essential job functions in accordance with ADA, FMLA, and other applicable standards.
- Must be able to communicate clearly with patients and colleagues.
- Light physical effort required; ability to lift and carry up to 25 lbs.
- Frequent use of standard office equipment such as computers and telephones.
This job description reflects the essential functions of the position and may be subject to change at any time.
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