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Service Desk Specialist

1 month ago

Houston, Texas, United States ENGIE North America Inc. Full time
Service Desk Technician

Job Summary: We are seeking an experienced Service Desk Technician to provide technical support to employees and customers. This individual will utilize independent decision-making to research, respond to, and resolve problems, or escalate issues to senior team members as needed.

Key Responsibilities:

  • Manage user physical and logical security for various systems, including adds, deletes, changes, and audits.
  • Provide hardware, software, and network consultation and support onsite and over the phone for internal and external clients.
  • Respond to client requests in a timely fashion and independently investigate, research, resolve, and document end-user problems.
  • Perform routine maintenance and troubleshooting of business equipment, including computers, laptops, monitors, desktop phones, projectors, webcams, printers, copiers, and optical scanners.
  • Assist senior-level team members in various infrastructure projects and maintain current expertise in operation and application of standard workstation hardware and software.

Requirements:

  • Net+ Certification or equivalent experience.
  • Bachelor's degree.
  • Ability to lift and carry up to 40lbs of equipment unassisted.

What We Offer:

  • Comprehensive and competitive benefits package, including medical, dental, vision, and basic life insurance.
  • 401k plan, paid time off, and annual bonus.

ENGIE is an Equal Opportunity Employer: We are committed to creating an equitable and inclusive environment for all employees and customers. We do not discriminate based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category.